Cap Rocat, a Small Luxury Hotel of the World

A really disappointing honeymoon. We had high expectations for Cap Rocat, which unfortunately they didn’t live up to. There were a lot of problems, but will outline the good and the bad. We stayed in room 12 (Sentinels Suite) The good: The staff were friendly and polite The room and grounds were stunning The bad: On arrival we were congratulated on our marriage by name as we were walking to the courtyard. We were then asked by the on duty manager if we had any dietary requirements/allergies. My husband is allergic to fish. My husband and I thought ‘wow’ if this was the level of detail we were going to receive, we would have had the best times of our lives. We had a welcome drink, then was escorted to our room. On arrival there was no recognition/note to congratulate us on our wedding (something we had in the previous 2 hotels on the island) but didn’t think too much into that. There was a bottle of cava and small tapas plate with a variety of snacks. We took them outside our suite. My husband and I started eating the food, there was a skewer with olives, peppers and what looked like chicken. He said ‘Do you think this is fish’ I said ‘it can’t be. She asked if we had any allergies’ Upon putting it in the mouth, my husband realises it was fish. Immediately ran up to bathroom whilst vomiting. I had to run behind him to get his EpiPen After what seems like forever, luckily he was just about ok and didn’t need to go to hospital. We called the concierge who came to take the dish away. There wasn’t an apology, nor a replacement. I had to call them for a replacement, to which on return was all of the other dishes (without a dish substitute’ Hotel response: It was already in your room when you were having a welcome drink in the courtyard. Was too late to change it. At minimum they should have said ‘please don’t eat x dish’ or ‘please leave it as there is fish’. Determined to move on and enjoy our honeymoon, we sat out on the patio relaxing in the pool. Unfortunately the rooms are quite noisy with party boats passing very close by all day, everyday. Docking less that 30m from our room blasting music. I understand the hotel cannot control the boats, but at least make us aware that staying in the most expensive suite at the hotel there is noise pollution and minimal privacy as you have boats and people waving at you. We’d have booked somewhere quieter. There were other issues with missing breakfast items, broken glass left on the patio, turn down service, no ironing board, long waits during dinner, waking us up at 10am with a call, asking for things to the room and the wrong things being delivered plus various others. The on duty manager we expressed this to on our 3rd day didn’t get back to us, so we had to call the new on duty manager to explain the whole situation again. We wanted to check out that day, as it was just one thing after another of inconsistencies in standards. Guillermo (who was the manager we dealt with) refused to allow us to

My husband and I had an amazing experience at Cap Rocat. The service was a lovely experience throughout the entire hotel. The rooms were a nice size and so clean and comfortable. The breakfast and all of the restaurants were amazing. We so enjoyed our time by the pool as well as at the spa. We would love to go again.

As we drove off my wife said ‘best hotel I’ve ever been too!’ It was very special - venue is jaw dropping / seaside restaurant magical / breakfasts by the fire lovely, but the best thing by far was the people working there. Kind, funny, classy, excellent at their jobs - just great. Thank you.

This is a very special hotel. We booked last minute for a short stay here through British Airways holidays. It deserves many superlatives. The team are first class, to a person friendly, helpful and courteous. Particular mention to Valentina (morning coffee in the courtyard were a highlight), Leo (dinner by the open fires and conversation), Edwin (the Sea club is a magical dinner venue for sundown) and Pedro (your warmth and enthusiasm were wonderful). We were in a Cap rocat suite which was amazing, reading our books on the lounger overlooking the bay was breathtaking. It looked special on the web, it’s better in person. Solid 5 stars across the board.

From the minute we arrived at this magical place, we felt welcomed and were treated with smiles and greetings and were provided all the assistance we needed. We stayed at a Suite Cap Rocat which had stunning Mediterranean sea views from the top private terrace, where we also relaxed in a Balinese bed. Excellent service. Excellent location. Excellent views. Excellent room and amenities. Excellent breakfast. Overall an excellent stay. I wish I could stay here forever. It is a special treat in a special unforgettable place.

I am writing to express my deep dissatisfaction - as encouraged by Miss Rosario - with a recent experience at the Hotel Cap Rocat in Mallorca. We chose this esteemed establishment, confident in its 5-star reputation and its promised commitment to customer service. However, our experience did not meet these expectations and, unfortunately, left us with a bitter aftertaste. We had made a reservation at the hotel's restaurant, a place we have come to know and love. Upon making a confirmation call with the hotel, we discovered that there had been an unfortunate mix-up. We sought assistance to rectify the issue and expected the hotel to match our flexibility in finding a suitable solution. Especially because the hotel highlighted that the restaurant we wanted to visit still had a free tablw. However, to our dismay, Miss Rosario, the staff member we spoke to, was dismissive and refused to assist us further. Despite our longstanding patronage and the fact that we had dined at this very restaurant twice in the last week, Miss Rosario failed to acknowledge the situation's gravity and the potential impact on our relationship with the hotel. She not only refused to offer a solution but also consulted the hotel manager twice, who, we understand, endorsed this regrettable stance, which left is in quite a disbelief. Our disappointment lies not just in the initial mix-up - mistakes can happen anywhere - but in the lack of initiative and empathy displayed in handling the situation. We thought the team at the Hotel Cap Rocat understood the essence of customer service and valued its regular customers, but our recent experience stands as a stark contradiction to this belief. Given the reputation of Hotel Cap Rocat, the indifference shown to us was, to say the least, startling. It has notably tainted our perception of the hotel's commitment to guest satisfaction. What was most disconcerting was the hotel's proposal, after a protracted three-hour phone conversation, to cancel our reservation entirely just 45 minutes prior to our booked time and when we were en route to the hotel. This was proposed instead of simply relocating us to the available table in our preferred restaurant. We had believed that the Hotel Cap Rocat set the bar for excellent customer service, but this incident has, unfortunately, tarnished that image. We hope that our feedback will motivate the hotel to reevaluate its customer service policies and treat similar situations with the due consideration they deserve in the future. Sincerely, Ekaterina Derkatch

This place is absolutely amazing! This was our first time here and we wish we had booked a longer stay! We had the Sentinel room! The room, the view, the terrace…..absolute privacy! I never write reviews, the service was ok….. the restaurants could be better. I had read prior reviews about the service, not being up to par. I agree with that. It seems as if the staff is not trained properly. Overall, it’s a wonderful property and we’ve decided we will visit again next year.