Cap Rocat, a Small Luxury Hotel of the World

Our €2000/night stay at Cap Rocat was a disaster: - Rude, indifferent staff everywhere - "Historic" room = musty smells and electrical outages - Breakfast with missing items and terrible food - Saddle Restaurant (Michelin?) with appalling service - SPA staff so unprofessional we walked out Every other 5-star in Mallorca puts Cap Rocat to shame. Paying luxury prices for this level of neglect is unacceptable. Avoid unless you enjoy disappointment.

This hotel is stunning, the food is lovely and the staff are very friendly. However, we encountered problems that should not happen at a hotel in this price bracket. The first concerned the information we received in advance of our trip relating to being met at the airport. The email insisted that we meet the driver in the luggage carousel even if we had no luggage to collect. This was inaccurate as we had to go outside of the security area to meet the hotel representative. On arrival at the hotel, we were informed that there was to be a leather workshop at 6pm. We arrived back to the reception area only to be told that the workshop was slightly delayed. Incredibly this was postponed several times and finally started at 7pm. We were offered a drink to make up for the delay. The workshop was supposed to demonstrate the skills of the craftsman as he showed how various items were handmade. Instead, we were helped to make key rings with our initials hammered into the leather. Once completed, we expected to see the craftsman demonstrate his skills but he dismissed us and went and sat at a table where he worked alone. Someone had mentioned on this site about a smell in their hotel room. We also found this to be true but this could be expected given that it is a fort. The hotel provides a small scented candle to help overcome this problem. One major oversight is the lack of lighting in the bathroom: our shower was very dark which could have led to accidents. Also, while there are coffee making facilities for some reason there was no kettle to make tea. As the hotel offered to arrange tours, we asked them to book us in for a walking tour of Palma. Unfortunately we hadn’t asked the price but knew we could have arranged this independently for a very reasonable price. Normally when we book in this way, the hotel includes transport but this did not happen. Instead, it booked a taxi to bring us to meet the hotel guide. After 30 minutes of waiting for the guide to arrive and a phone call to the hotel asking what we should do, it transpired we had not been brought to the usual meeting place despite a member of the hotel staff having told the taxi driver where we were to be left off. Thankfully our walk was very enjoyable but certainly not worth the Euro 350 the hotel charged for the 2 - 21/2 hour tour with Euro 80 for taxis. Maybe this is because the majority of guests are American? In future, we’ll ask in advance to prevent these exorbitant and unjustified prices. The food is excellent and it is lovely to have a choice of 3 breakfast menus which are delivered in wicker baskets to each suite and laid out in an area of your choice. We generally had breakfast and lunch on the terrace at our suite but, unlike with the breakfast dishes, our plates were not collected until the following morning. This really should have been cleared that same day and given the high staff to guest ratio this should have been done. All in all, while the food was great, the set

We spent 5 nights at the resort in June 2025. It was a very happy, relaxing experience, right up there as one of the best (if not the best) places we have stayed in. The location is stunning and the hotel is so elegant. We took advantage of all that the hotel has to offer - lovely pool and beach areas, beautiful restaurants and bar area, free bikes to explore the area. A really chilled vibe throughout - great food and drinks. We just loved the place and would highly recommend. We do not understand the negative reviews left by others about hotel staff. Our experience of each and every staff member was top drawer - nothing was too much trouble and all were friendly, good humoured and accommodating. For us, you can’t fake that for just one guest over others as it is indicative of great staff culture given our wonderful experience was consistent across all staff at hotel - from concierge, front desk, cleaning staff, restaurant and bar waiters and management who are quietly in the background overseeing. An unforgettable experience for us and one we hope to repeat.

The best view room over the Palma bay. Very quiet place. We have been for four unbelievable days. We will come back as we can.