Pharaohs Hotel

Room and Amenities The room was moderately comfortable, but the air conditioning was problematic. Despite the cold weather in Cairo in December, the AC only provided cold air, and the filter was clogged with dust, indicating a lack of maintenance. Reception Service The reception staff were a mixed experience. While one staff member was diplomatic and courteous, another displayed poor customer service. When I requested a converter for a three-pin plug to fit the two-pin sockets used in Egypt and the hotel, I was told, "We are a three-star hotel, so we don't provide it. You can purchase one outside." This attitude highlights the need for better training in customer service. Housekeeping The housekeeping staff were excellent—professional, efficient, and attentive to details. Dining Experience The breakfast buffet on the 10th floor was a highlight of the stay. The food was of high quality, and the waitstaff were polite, professional, and exceptionally helpful. Overall, while the hotel has strengths in housekeeping and dining, improvements in maintenance and customer service at reception are necessary to enhance the guest experience.

The "average" rating above would be average for Egyptian standards and not for the West. During the three days we stayed there we had to have the hotel maintenance people in to fix a blocked drain, a toilet that didn't flush, a tap that was defective and an air conditioner issue.

Stayed here as part of a tour group. Would not have been a choice is travelling independently. The foyer was dowdy and the lifts were very slow. The foyer was always full of tour groups coming and going. The room had a balcony which was great to provide fresh air. The bed was OK - sheets were clean. Bathroom has a leaky shower and the toilet paper did not last long. Breakfast on the top floor was basic - omelettes, bread, juice and cheeses and coffee. Had only small towel in bathroom and did not realise that they were not bath towels but hand towels. There were many small stores in the street from the hotel which sold water, snacks, fruit, baked goods and even offered haircuts. It was within walking distance of the metro. The restaurant onsite provided a selection of food to cater for most people at an acceptable price. They also took credit cards.

I rate this hotel a 3. Staff are ok and the location is fine. The whole place looked extremely tired with things either broken or not working such as lifts and wifi in rooms. The shower water was also lukewarm throughout our stay. Breakfast was acceptable.

We stayed here as part of a tour we did. I found the hotel to be in disrepair. Only 1 of the 2 elevators was working and the one that was working felt very unsafe. The inside door didn't close so the building wall was exposed as it traversed the floors. If you were too close you could be injured. The sliding glass doors from the balcony didn't lock in either of our two rooms. Our toliet kept clogging. When we called for maintenance, he used a mop to push fecal matter down and then proceeded to rinse it in our shower! We were appalled. The next day the maid was using the same mop on the floors. The maintenance man should be fired as that is absolutely unsanitary.