Swiss Inn Nile Hotel

Service Quality: The staff is frequently praised for being friendly, helpful, and enthusiastic, contributing to a positive service experience. Guests often highlight the staff's willingness to assist and the hospitality shown during their stay.(based on 12 reviews)

The staff of this hotel was not good, At about 8 PM in the evening, the hotel front desk staff called the room and said that the hotel we booked only allows one person to stay. If two people stay, they need to add an additional fee of 70 US dollars. Very unlogic, so I leave my friend and I booked another hotel.but the facilities and environment is good .only their service is bad

Stayed at the Swiss Inn for one night with the possibility of extending. Wow am I glad I only booked one night. Arrived to check in and as I was a top tier member I get early check in from 10am and late check out until 2pm. One of the reasons I booked this hotel as I’ve just spent two weeks at the Swiss Inn Hurghada which was amazing! If only this hotel would follow in Hurghada’s footsteps. I arrived at the hotel at 11am and the receptionist to start with was lovely, took all my details and took payment for the room. As soon as she took payment her mood and attitude changed. She then told me my room won’t be ready until at least 2pm maybe later as it’s been busy. I told her I wasn’t happy with this and she told me hotel policy is 2pm. I had to get the reception leader who told me the same but would do his best. The receptionist was then smirking and laughing about this. I then contacted my travel company to assist me. They then got in touch with Swiss Inn head office who contacted the hotel manager as soon as this happened a room had become available. The hotel didn’t inform me of anything about breakfast or anything else which I thought was really poor. The bellboy managed to connect me to WiFi and was very helpful. I got into the room and the room was very dusty and dirty so I called down to reception and got the same woman. When I spoke with her she ended the call on me forcing me to go back down. Once I was down she told me she would get someone to come to the room with no apology. The head housekeeper and a manager both came to my room which was a bit intimidating and asked what the issue was. I invited them in and showed them all the dust and dirt all over the room. Once they seen this they totally changed and were very try apologetic. A team of 4 people then came in to clean the room which was nice, however still not very clean especially in behind things. Windows would not close fully so meant the room was very noisy from outside traffic. Also very dangerous for family’s with small kids as I was on the 8th floor and this means the windows would not lock. Beds were comfortable but bedding was very old and stained. Would recommend investing in a refurb of the full hotel. I ventured up to the rooftop pool which was nice, unable to go in as this wasn’t heated at all. Nice view of Nile and surrounding area. No shops or anything nearby would need to bet Uber or taxi everywhere. If you’re lucky enough to be at the front of the hotel you’ll get a good view of the river but if you’re at the back it’s very poor as you’ll see from my photos derelict and poverty stricken Cairo. All in all I would not recommend this hotel at all. It’s a real shame as all the other Swiss Inns I’ve stayed at have been amazing.