Anonymous User
December 31, 2024
None of the shampoo, conditioner, shower gel, and body lotion provided by the hotel worked. My hair was extremely dry after using the shampoo and conditioner, and my whole body was allergic and itchy after using the body lotion! I also used up the last loratadine I prepared in advance for this trip... If you want to stay here, you have to bring all the toiletries yourself! Be sure to avoid the toiletries provided by this hotel.
The breakfast is very bad, not at all the level of a five-star hotel...
The sound insulation is very poor, and you can hear the sound of vehicles on the road. The lamp in the room is poorly designed, too short and without a lampshade. I don’t know how short a person needs to be to use this lamp without being stabbed in the eyes.
Finally, the service was also average. I took an Uber to the airport at the hotel entrance and was overcharged by the driver (required to cancel the software order, pay in cash, and pay a higher price than the software). The language barrier, the driver couldn’t speak a few words of English but still overcharged me. In another five-star hotel in Cairo, I encountered security at the hotel entrance who would come to actively protect the rights of customers, help translate, and drive away drivers who wanted to overcharge customers. The doorman of this hotel in Sentosa just stood next to me and did nothing. He just helped to convey the amount the driver asked for and then stayed out of the matter. . .
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