Pullman Hotels in Cairns

I stayed here twice - the first time, an ordinary room, the 2nd time, I thought maybe the Horizon Club might be a higher level. Before I say anything, I may choose to stay again for the location! This property is not 'Shangri-LA' as you would expect - the windows are all dirty which is disappointing for 'Marina View' rooms... The Horizon lounge furniture is closer to school lunch hall style, and the dinner - well, I don't eat in food halls with sausage rolls and spring rolls. We ate in the main street which was AWESOME!. The ping pong table is bent, bats are without surface, and the air hockey machine without pucks.. Basically a 'cashing in on the brand' experience...

Omg staying at this hostel was equally parts traumatic and entertaining. The best way to describe it is imagine if a problematic 60 year old man opened a hostel with a nightclub underneath, and all the social activities were designed with other problematic 60 year old men in mind. They don't seem to do any sort of gender balancing in the mixed dorm, one girl checked into my room in the middle of the night, because she was put in a mixed dorms with only men over 50. The social activities are old fashioned but not in a good way, I'm talking wet t shirt contests, pole dancing competitions, jelly wrestling. But honestly this hostel gave most of the girls staying here the ick so we ended up having movie nights on the girls floor, going to the market and Esplanade together and to the free gym. I actually had a good time, ironically. The facilities at this hostel are really good to be fair, the dorms were clean, they all had air conditioning and balconies (unfortunately you are not able to control the temperature of the air conditioning or turn it off when it is cold outside), they had large well equipped kitchens, a pool and a free gym. Even the nightclub was a good venue, but the social activities are like something out of the Wolf Of Wall Street. If they are going to be a sleazy venue they could at least hire Magic Mike dancers. But honestly they just need to get a new entertainment manager and this place would be fine. Location is alright, about a twenty minute walk to the Esplanade.

Stayed 4+1 nights here. Very bad experiences in the end: my wife’s jacket was lost inside the wardrobe, I had to take taxi from airport to the front desk seeking assistance and told them to urgently help as my flight boarding is half hour later. They shared the room had been occupied by new guests and if there is anything left by us the cleaner should have found it. I said I am in a high rush and why not you staff just escort me to go to the room and take a look. They said they need seek internal approvals and when the senior officer came out, she repeated the same words. All of them simply ignored that I was in rush and blindly asked me to be patient, and then they worked in an over-patient way by keeping me at the front desk area without any certainty. Finally I realized going to miss the air flight and had to leave. Half way back to airport they called my wife saying that they have found the jacket and that I am the wrong party who didn’t patiently wait for them to slowly slowly take their time. What a joke! Isn’t said by them that new guests have moved in and if there is anything left by us they should have found it? So now how did they find it out? And, I am the wrong party? I am supposed to wait for them to take time and miss air flight? What a lousy team! They should have worked as officials in a third-class country, who are good at killing time, twisting words and blaming others, rather than in the front line of a reputable hotel.

Amazing experience. Really beautiful property. Great staff. We booked our reef experience with them. Had really fun. Helpful staff members. Loved their welcoming fresh baked chocolate chip cookies. They updated our room for a ocean view room.

The room was very clean. There was a ********* lady at the front desk who could speak Chinese. The hotel has a special menu every day. When we arrived, it was steak night and the steak was quite big. There was room cleaning service. The environment was very quiet. It was very close to the pier and it was very convenient to eat around.

Useful hostel for those in cairns and wanting to be close to restaurants and a shopping centre. The city itself is not the biggest so it doesn't take very long to walk to the promenade. The rusty market was close by which was nice to visit. The hostel itself was nice enough, with a pool and fully fitted kitchen.

Stayed here for Xmas. The apartments are located in walking distance to Esplanade and shops. The pools gym and sauna are nice. The room was mainly clean. Had some stain on our bedsheet. We used another bedsheet on top to cover.

The apartment is rather new. Location is the biggest its advantage. Vert close to bus station and restaurants. The whole block of 1/2 bedroom apartments are next to the “hotel”. The check in and out processes were fast without hassle. During my stay, I found some daily problems that I had to sort out. As the staff at the reception said the apartment is managed by the hotel, however, it is not serviced exactly as the hotel rooms. I prefer to have some information sheet telling some basics solutions. It was not cleaned up every day. We had the cleaning services for the 4th, 8th morning. I have to ask for refilling such as clean towels, toilet papers, rubbish bin bags, dishwashing tabs, I also need to empty the rubbish or food garbage.  Most disappointing, someone having their food in room and drop them nearby my door daily. As the temperature is hot there and stinky smell was suck.