Hotels in Cairns City, Cairns

The room was very clean. There was a ********* lady at the front desk who could speak Chinese. The hotel has a special menu every day. When we arrived, it was steak night and the steak was quite big. There was room cleaning service. The environment was very quiet. It was very close to the pier and it was very convenient to eat around.

There is free coffee on the first floor of the hotel. It is very close to the fleet terminal to take a boat to the Great Barrier Reef. It is 6 kilometers away from the airport, which is not far. The room is quite big. There is a convenience store across the street downstairs. Turn right and there is a supermarket Woolworth at an intersection. Going forward is the night market. There are several good steak restaurants around, but remember to make a reservation. The environment is OK, but I think the Pullman International opposite is more beautiful. It gets dark early in winter. Try to return to the hotel before dark. Stay away from indigenous children.

I would recommend this hotel to everyone. Although the room design is old style(not renovated one), the room is clean and the sea view is amazing. Great location especially to the meet up point of skydive and diving. Just 5 mins walk. Casino is just nearby so you don’t need to worry the night activities. Staff are friendly and helpful. I enjoy the stay a lot.

The service was helpful and efficient particularly Paul. The bedroom 100 was an inner one with no window as such. But there was a window to a wall with 2 plants hanging down. It was a perfect place to sleep a bit like a cave in a way perfect just to sleep. As far as I could see there was only one elevator coming and going also to the roof bar. So there was a wait here. Stairs would have been preferred. The restaurant was fine too on the top floor with excellent views. Location excellent with close proximity to the lagoon for swimming and of course the esplanade.

Stayed 4+1 nights here. Very bad experiences in the end: my wife’s jacket was lost inside the wardrobe, I had to take taxi from airport to the front desk seeking assistance and told them to urgently help as my flight boarding is half hour later. They shared the room had been occupied by new guests and if there is anything left by us the cleaner should have found it. I said I am in a high rush and why not you staff just escort me to go to the room and take a look. They said they need seek internal approvals and when the senior officer came out, she repeated the same words. All of them simply ignored that I was in rush and blindly asked me to be patient, and then they worked in an over-patient way by keeping me at the front desk area without any certainty. Finally I realized going to miss the air flight and had to leave. Half way back to airport they called my wife saying that they have found the jacket and that I am the wrong party who didn’t patiently wait for them to slowly slowly take their time. What a joke! Isn’t said by them that new guests have moved in and if there is anything left by us they should have found it? So now how did they find it out? And, I am the wrong party? I am supposed to wait for them to take time and miss air flight? What a lousy team! They should have worked as officials in a third-class country, who are good at killing time, twisting words and blaming others, rather than in the front line of a reputable hotel.

I stayed here twice - the first time, an ordinary room, the 2nd time, I thought maybe the Horizon Club might be a higher level. Before I say anything, I may choose to stay again for the location! This property is not 'Shangri-LA' as you would expect - the windows are all dirty which is disappointing for 'Marina View' rooms... The Horizon lounge furniture is closer to school lunch hall style, and the dinner - well, I don't eat in food halls with sausage rolls and spring rolls. We ate in the main street which was AWESOME!. The ping pong table is bent, bats are without surface, and the air hockey machine without pucks.. Basically a 'cashing in on the brand' experience...

Amazing experience. Really beautiful property. Great staff. We booked our reef experience with them. Had really fun. Helpful staff members. Loved their welcoming fresh baked chocolate chip cookies. They updated our room for a ocean view room.

This hotels wins the first place among other hotels on our Cairns trip! Brand new with mazing staff who are always there to make your stay perfect. The hotel has four pools in this nice courtyard area facing the beach, so you can swim with the view. Yet, the pools are not crowded at all. Family pool doesn’t look like, yet it is shallow with sand, little fountains and everyone seemed to have fun in there. Rooms are spacious and the beds are super comfy. Balconies are made for outdoor use with furniture and even night light. The view is worth the price!

The apartment is rather new. Location is the biggest its advantage. Vert close to bus station and restaurants. The whole block of 1/2 bedroom apartments are next to the “hotel”. The check in and out processes were fast without hassle. During my stay, I found some daily problems that I had to sort out. As the staff at the reception said the apartment is managed by the hotel, however, it is not serviced exactly as the hotel rooms. I prefer to have some information sheet telling some basics solutions. It was not cleaned up every day. We had the cleaning services for the 4th, 8th morning. I have to ask for refilling such as clean towels, toilet papers, rubbish bin bags, dishwashing tabs, I also need to empty the rubbish or food garbage.  Most disappointing, someone having their food in room and drop them nearby my door daily. As the temperature is hot there and stinky smell was suck.

Great staff! We dropped our passport on the Uber and the Uber driver asked for $100 to return it to us. When the concierge saw that, she rushed towards us and reprimanded the driver and insisted that he return us the money. The receptionist almost got into a fight with the driver for us and managed to force the driver to return us our passport and the money and we were so grateful for that! It was our first day in Cairns and she helped turn our day around. Kudos to Pilar and Charlotte for helping us that day! Very convenient location with short walk to the reef terminal and lots of bars and restaurants nearby with a great night life right here at the hotel. Good view of the sea from the hotel too.