Guest User
December 19, 2024
When I booked, the hotel did not have any Chinese reviews, but I looked through other reviews and felt it was good, so I booked it. I took an early flight to Cairns, and when I arrived at the hotel, I found that they had a completely self-service check-in, and the hotel needed to send me a password to enter the front door. But I didn't receive this password, so I could only wait outside the door. I contacted Ctrip customer service, and the customer service contacted the agent. Soon a staff member took me into the room and temporarily stored my luggage.
I hope Ctrip will connect with the agent to improve the process for this hotel, such as sending a password to enter the door on the morning of the guest's check-in day, and sending another password when the room is ready and can be checked in on the same day. Otherwise, if there is no staff on duty that day, I will have to wait until other guests go out or staff arrive before I can go in
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