Guest User
March 1, 2024
Hotel, lovely, rooms generous and stylish. The breakfast good. Staff helpful. Problem. I knew there is no bar, no restaurant, no room service, no pool, BUT ... The ********** website lists this hotel with a photo of a fabulous roof terrace, high up city views etc. and this was the deciding factor in my booking here. Sundowners on the terrace, breakfast in the fresh, warm Mediterranean air. The photo has the written tag under it "City views from property". B******t. There is no roof terrace. I showed it to the day manager who put her hand to her mouth and said 'OH No. I know that place, it is bar a few streets away.' So I had booked just a room, cos this hotel has only a side terrace on the first floor fully overshadowed on 3 sides by three more floors of the building and looking directly at the towering building opposite. I complained formally to the manager who sent me the actual extranet photo he had sent to ********** for their entry with a description in Italian "Vista sulla citta", VIEWS OF THE CITY. This is is absolutely not CITY VIEWS FROM PROPERTY. So we had 5 nights, well, in a room. FURIOUS. The manager tells me that he has already closed his relationship with **********. Do not believe the ********** photos, they are inaccurate. The General Manager said "I cannot control **********, what am I supposed to do, monitor every website with our hotel details?" "Well, you knew there is a problem, why didn't you write to tell ********** bookings that the photos are not accurate?" Money! I would have cancelled, re-booked elsewhere. £704 for a room for five nights!! Not a happy bunny my son, not a happy bunny AT ALL.