Guest User
April 29, 2024
We stayed at the Lunaris for the long weekend of April 25th, taking a junior suite chalet for 2 adults plus a child. Arrived at the hotel, very kind reception staff, luggage unloaded and delivered to my room, 5 star hotel treatment. Suite as offered, very large bathroom, living area, I requested a 3' normal bed instead of the sofa bed, satisfied. The dream wardrobes, huge, I think they could accommodate clothes for a month's holiday, beautiful furnishings. Well, the dream part ends here, because then the sore points begin. Room on the 4th floor, to go down only one lift for the entire hotel which is also used by the housekeepers during the day. Many times we went up/down on foot. The spa part, swimming pools, saunas, lounges are all in the Amonti, so it's a back and forth between corridors and stairs (this is not a criticism, just an observation). Cramped children's pools, with only 6 sunbeds per family available, those who arrive later have to stand, no staff to check anything. Large swimming pool (large, normal let's say) even without any staff. Then we move on to the truly 1 star note. The Lunaris restaurant is surprisingly bad, breakfast with croissants counted, I arrive at 8.30 (with a 6 year old child it's understandable) and there was one krapfen left, I ask to have more, the answer was "no, they're finished". At 8.30 in the morning. variety of dishes the bare minimum. Afternoon buffet practically non-existent, with food adapted from the previous evening. Dinner, a complete disaster, let's start with the different menus between Amonti (much more elaborate dishes) and Lunaris, then we move on to the fact that they always put a first course between the second courses (gnocchi, penne all'amatriciana, for the second course I expect something else ) limiting the choice to meat and fish (first evening fish sticks, second evening trout, third evening cod). I don't doubt the raw materials which can be excellent, but the preparation and elaboration of the dishes is, perhaps, 3 stars, no more. I asked for an explanation as to why, they replied that they do it that way, that's it. Most of the dishes were advanced, some truly without rhyme or reason. The feeling is that they make dishes (for example 2 asparagus with ham and an indecipherable sauce) ready to use, not very elaborate. The kitchen may have received several awards, but other guests I spoke to had the exact same feeling. Excellent desserts (when compliments need to be given you have to give them) so much so that I asked for an encore. Good cellar and excellent sommelier. Lounge and sauna world on the 4th floor: dispersive environment, very few saunas, but many relaxation areas and a stunning outdoor area. Spectacular bars and places. Maybe I caught the low season (but hotel full...) given that they reopened on April 25th, but it was, overall, a disappointment given the price of €2,100 for three days. I tried, but I wasn't satisfied, yes
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