OYO Hotel Plaza Las Torres, Cabo San Lucas

Environment and Location: Users mention the hotel has a good location that is easy to get to, and it is clean. Also, there are multiple positive remarks emphasizing the hotel's favorable environment and convenient position.(based on 1 review)

Had a harrowing experience at OYO Hotel Plaza Las Torres in Cabo San Lucas – an urgent warning for fellow travelers. We booked a stay, requested a one-day reservation change due to unforeseen issues. Upon arrival, shock awaited us – the hotel charged the full fee for the new date, demanding the remainder without clear communication. Front desk staff, struggling with English and relying on Google Translate, suggested seeking a refund from *******. *******, however, revealed the hotel's responsibility for charges. In the scorching heat, over an hour of frustration ensued, with repeated pleas for assistance met with silence until insisting on restroom use. Misleading charges, unhelpful staff, and a refusal to refund make OYO Hotel Plaza Las Torres an experience I wouldn't wish on any traveler. Besides all of this the description says the hotel is close to downtown but once you arrive you notice you’re at least a 20 minute walk from the edge of downtown and seems to make you feel uneasy with the amount of misinformation and the disinterest to help.

Excellent bed - scary shower, cockroaches. Room was big with very comfortable king bed, and another double bed that we didn’t use. Lots of pillows and comfy sheets. Nice big table and a small fridge to keep beverages cold. Shower head electrified and gave my husband shocks when he tried to adjust it. Got up in the night and noticed I wasn’t alone. A big cockroach was also roaming the room. Noise all night long from traffic. Busy street.