The Billi Resort

From the moment we arrived, shortly before 11 am, we knew booking this place was a grave mistake. After a grueling journey from Europe to Broome, all we wanted was a bit of consideration, as we were set to join an expedition ship the next morning. Yet, when we asked if we could check into our room early as we were very tired, the ladies at reception were completely inflexible. Despite the check-out time being 10 am, they informed us that we might have to wait until 3 pm for the rooms to be cleaned. No effort to accommodate us, just a hollow promise of an email if a room was ready sooner. A decent service would have prepared a room as a courtesy. ( We were ready to pay a supplement ) Left with no choice, we thought we could at least wait in the house coffee shop. To our dismay, we were told that there is no catering service at this so-called "resort." Only self-catering. This is absurd for a resort, which is supposed to be a haven of recreation, dining, and superior amenities. Instead, we were offered the chance to hire a car from the "resort" because the nearest supermarket isn’t within walking distance. However, we were informed that no extra insurance could be purchased. In case of an accident, we would be on the hook for 3500 AUD ourselves. Our credit card, which includes insurance coverage, was not accepted. With no proper waiting area available – neither indoors nor outdoors, except for an uncomfortable bench outside the reception or by the pool in full sun – we had to wait at a neighboring hotel that had a café offering beverages and meals. Ultimately, we only got into our studio 10 min before 3 PM. Flexibility: zero points. Poor customer service. Studio No. 9 was not only adjacent to the lobby but also faced the street and the parking lot. The furniture was stained and outdated. Also in this room there was no internet connection possible. This place cannot be called a resort and is extremely overpriced. Staying here was an unequivocal mistake.

Secluded bliss for a few days, absolutely loved our relaxing few days at the tropical paradise, the Billi. Staff were friendly and helpful and accommodation delightful. We were very thankful for a surprise upgrade, the studio was great but the villa spacious and modern with everything required. The Billi is a decent but pleasant walk to cable beach, however, bus stop not far away and bikes for hire at the property. Would certainly recommend and visit again. Thank you Billi Resort.

The resort is beautiful, it’s relaxing and tranquil, this is probably because the staff are wonderful, they are constantly working to keep the place looking its best, and are very extremely kind, helpful and friendly. Our daughter had her wedding there and when they put up the lights and lanterns the place was transformed, it was a wonderful time. Although the staff were all there and extremely busy looking after all of the guests they managed to keep very much in the background. I would highly recommend staying there.

We stayed in the two bedroom villa which was very spacious and comfortable.The room was lovely with lovely views and you feel like you've stepped into a nice little oasis. Staff were friendly and helpful. Pool looked nice though we didn't get time to take a dip. The only grouse i have is that the 2 bedroom villa had just one bathroom (with the toilet within, not separate) which can become challenging to share amongst 4 people.

A beautiful peaceful location in a lovely tropical setting. The villas were furnished very well and were spacious and very clean. The pool was lovely and a great place to spend a lazy morning. It's a bit out of the way of shops etc, a car is a necessity but the resort has one to rent so that would make it easy for those without a vehicle. I'd heartily recommend the Billi.

The property is very well appointed, but was disappointed that the tents are not serviced daily. The resort is expensive, your basic milk, tea, coffee etc was not replaced in the 4 days of our stay , we did at least expect a fault service for the price charged per night.

What a beautiful relaxing place to stay, the rooms are private and feel very secluded. Gardens, rooms and amenities are all kept immaculate. Well done to all staff and management, their hard work shows and we are looking forward to staying again.

Our stay at the Billi was amazing! The place is so clean and has such a lovely atmosphere. From the owls, lizards and frogs within the grounds to the well equiped accommodation and wonderful clean well maintained pool. Also the helpfulness of staff to help when our flights were changed was really great. We will definitely be staying again on our next trip to Broome.