Cabarete Boutique Ecolodge Beachfront

This is the email I sent to the owner/manager with no response yet. I am writing this to give you an opportunity to correct the issues that occurred this week in your property, Cabarete Maravilla Eco Lodge. My family and I booked the Giant Robinson Crusoe penthouse We booked direct through your website and not a 3rd party. Upon arrival we were told that we were in Arbol 2. I showed Clemence our reservation as I did a lot of research on the room type and location on property. She told me they gave our room away to a larger family with more nights stay (basically to make more money). She put us in the family bungalow. At this point I tried to remain calm as to not ruin our family vacation. About 2 hours later while getting settled at the bar a large rat ran across from the bar and under the yoga deck. I was disgusted but also tried to recognize we are outdoors and did not want to scare my kids. Later that evening while settling down and full band with amplifiers set up right outside of our into the practice. This was not an enjoyable band playing for the guests of your property. This was them working out the issues to a few songs over and over again for 3 hours!!! And then hang out drinking and carrying on for another hour or so. My husband and I did not sleep at all this night. On top of these things…no one seems to care that people pay money to come and visit on vacation. Robert at your front desk knows you are rat infested and says “there is nothing I can do about it”. The pool and hot tubs were filthy. The pool light was hanging out of the socket with wires exposed. These things are all safety hazards that seem to be ignored. We did not eat an ounce of food on this property after the rat sighting and decided it was best for us to move locations. We wound up leaving the next day and stayed somewhere else for the last 2 nights of our trip. I do not like to complain but also surely don’t expect to pay double for accommodations bc of your properties mistakes and misfortunes. This is robbery! I feel an apology and settlement of these mistakes is necessary. My family was stressed and disappointed on a trip that was supposed to be relaxing and enjoyable!