Hotel Vemara Club

This is going to be a long one... My husband, infant and I arrived at the hotel on 5/8/24. On arrival the receptionist was uninterested and unhelpful. It seems like a chore to check us in. She did not give us any information about the all inclusive or any of the activities that was advertised on *Love Holidays*. The swimming pool was dirty and I did not see them chlorinate the pool once. The kids play area I'll say loosely was an old dirty slide and swing with what looks like a cage in the back with loose chicken wire. The room was an absolute health and safety nightmare. The mattress and bed was broken and dirty. They expected my infant to sleep on a broken dirty sofa bed. The boiler in the bathroom did not have a safety pipe meaning you could have boiling water emptied on you at any point. In our first room there was also an ant infestation. We reported this to the reception who came to look and offered us a change of room which we accepted. The receptionist then came back with whom I suspect is the hotel manager but he didn't bother even introducing himself to me. He came with some ant power which we had already told reception we could not do due to having our infant and would not risk him putting it in his mouth. They did not want to move us rooms at all. We went to the second room and it was exactly the same as above without the ants. At this point we decided we could not stay here and called love holidays and reported the health and safety issues within the hotel. They were very unhelpful and said they needed to speak to the hotel provider and said we could not move hotels without us breaking our contract and not getting any money back. The following morning my infant was sat in his pram and put his hand on the mirror in the hallway, the 3ft mirror and back wood fell off the wall and hit him in the head!! We reported this straight to reception and they did not care at all- didn't ask if he was ok, didn't offer medical services just asked if we wanted the mirror taking out the room. We tried to speak to the manager who turned his back and walked off from us. We reported this incident again to love holidays and after 24/h on the phone they gave us permission to move hotels but could not help us moving or move us meaning we had to borrow money from family to move out the hell hole! Love holidays not helpful in the slightest. Other points: - kids club is advertised: does not exist - pool activities like aqua fit: does not exist - snack bar by pool: does not exist - no gym or fitness - food is served at a place across the road: none of the food is labeled you have to use one utensil for all the tray food, flies everywhere. - only certain times you can even get a drink. No draft beers and my husband only drinks larger. - we had to buy our own food and drink or we'd have gone hungry and thirsty. We are now in the process of getting a refund which they said would be on Wednesday but yet to receive anything back. I have send 5 emails to lov