Cape Hatteras Motel

Had a reservation for 1 night for a two bedroom two bath with living room and kitchen. When my son got there first with his family room was 77 degrees and no working air conditioner. Maintenance call made but no one showed up for quite awhile and when they did said well a shot of freeon might help. My son said not willing to wait several hours to see if it “ might help” so requested new room. Management first offered one regular room, then said if he wanted to go somewhere else they would pay for it. Go where? It’s now 8:00 on a Thursday night at the beach in the summer! Then was offered 2 rooms side by side which he accepted. We didn’t arrive until 11:00p.m. and when we went into our room it was awful. Will attach photos. Dirty, smelled, broken blinds in bathroom windows which faced out onto main road. Truly the worst room I have ever seen. Every surface grimy. Stains on both bedspreads. Hole in bathroom wall and hair on sink counter. Would never recommend this place to anyone! I know this motel is close to going into the ocean from beach eroding but if they are going to remain open they need to keep livable rooms. Paid $197.00 to sit on edge of bed most of the night! When I tried to go to office in the morning around 8:30 to complain was told by a maintenance worker no one was there and we had to leave to catch a ferry.

Vial, dirty, unsanitary, called bbb and health department. The pictures online were not even close to what we checked into. Manager won’t return calls, they even charged my card before I arrived and before I checked out.

There customer service was terrible, room not ready and was told that they did not know when it would be, and could not cancel and was offered no discount

The customer service was great but the amenities did not match our expectations. First the pool on site was not open which is one item my family looked forward to using. Second, the kitchen lacked basic utensils. More specifically, there were no forks or other basics. The last point was the television did not work and the furniture was soiled. I would consider staying here again but I would plan appropriately.

Unique! You are right above the waves crashing all day long! Then miles of open beachfront to walk, look for shells, just enjoy. Jamie at the front desk is warm and friendly and so determined to make sure you have an awesome experience. The property has the gorgeous weathered wood so typically Outer Banks.

The property was beautiful and staff was great. The room was very nice and view of the ocean to die for. The parking was a real issue for us, we got stuck both times we pulled in and out of the property. Hopefully the property owners will invest in something to clear the sand that blows in.