2-Star Hotels in Butler Township

We have stayed at this hotel previously with no issues whatsoever. This time was a new GM, Kim. (Stated she has been there 2 1/2 months) To begin with she sits in a room behind glass where she can see the guest at the front desk. She shouts,”YES!” Never gets out of the chair! You have to shout back why you are there. We had ridiculous noise issues from a dog and were awakened FOUR different times! We called the front desk and explained to Kim, she did nothing! After the fourth wake-up, we checked out at 1 am and drove 200 miles back home. The next day we called “Kim” and asked what part of our payment would be reimbursed. She agreed it was an “awful”experience and assured us we would see a refund. Two weeks later and FIVE telephone conversations with “Kim” along with promise after promise and still NOTHING has been done! When we asked for a contact number to her management company/ owner or her supervisor she refuses to provide any number. Kim has made FIVE promises to correct the issue and has done NOTHING! She fabricates, lies, makes excuses and has zero personality! And as a reminder she is the GM! She appears totally overwhelmed! The final straw was during the SIXTH telephone conversation she assured us her supervisor “Maria” would call us on Tuesday. Never happened! So Maria follows the company protocol and doesn’t follow-up with a former guest! This GM did not even know what the IHG point program is called! If you take the chance staying here and have a SLIGHT issue, it is NOT getting resolved. This company has got to be the worst we have ever dealt with in the hospitality industry! By far! There are MANY other MUCH BETTER hotels in this small town. Avoid this place as it is nothing but frustration and is poorly, poorly managed! You can sense it as you walk through the door. And as a footnote, the other couple we traveled with had an issue and left Kim a message and NEVER heard anything back!

Move forward at Fairfield Inn & Suites Butler, your ultimate destination for a comfortable and convenient extended or overnight stay in Butler, PA. Located off Route 422, our hotel offers 75 well-appointed guest rooms and suites designed for a pleasant stay. Unwind in our spacious King Suites with separate living areas or choose from our range of rooms featuring refrigerators and microwaves. All lodging options are equipped with a range of amenities including large work desks, in-room coffee, hairdryer, access to your Netflix and free HBO. Start your day in Butler, PA, with our hot breakfast – free to all hotel guests - and take advantage of our heated indoor pool and fitness center. At Fairfield Inn & Suites Butler, we make your business travel a little easier by offering free local calls, free high-speed Wi-Fi internet and free onsite parking. Our friendly staff is dedicated to providing you with exceptional service and the best value among all hotels in Butler, PA. We look forward to welcoming you soon!

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My wife and I stayed at the Butler Pa. Hampton Inn on 10/4 and as usual were not disappointed. We have stayed here before in the past and have always given it all 10s and have been very pleased with the service and the cleanliness of the rooms and particularly the morning breakfast. The Hotel is located in a very safe area right in the middle of many restaurants, and alot of shopping. You can walk to a Walmart, Target, Kohls, and many more shops, or walk to Panera, Applebee's , Chilis and many more restaurants.