Featured facilities: Conference room, Multi-function room
Excellent
293 reviews
9.6/10
1 night
From KWD 7
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9.7/10
Excellent
MM14034****The room was very large and clean. The robot sent it to the room. I lived in a standard room. A family of four. The son actually exceeded the standard to make up the fee, and he didn't make up. It was very good. When I checked out, the front desk also sent two small snacks to the children, a pleasant stay experience. Recommend everyone.
MM221579****The facilities in the room are very complete, and all toiletries are from famous brands. The butler gave me flowers flown from Kunming when I entered. It was a great experience.
The tea room in the room is very professional, and every equipment has been disinfected. The room is very deep, with a chess and card room, a tea room, and a living room.
The room itself is also very luxurious, and the bedding is so clean that you don't want to get up when you lie down on it.
After staying for a while, the butler served afternoon tea. The quality was also very good. It felt better than a five-star hotel. There are flower cakes, sunshine roses, black tea, peanuts, mulberries, and roses. I guess I will come back again in two days!
GGuest UserThe room is very clean and hygienic. I have stayed there once before and the experience was very good. I chose Hanting again this time. The staff's service attitude is super good. There is free fruit tea in the lobby. I have also experienced their breakfast before, which is also very rich. The transportation is convenient, with a park at the door and Wanda Plaza and Shangzhou Night Market nearby. In short, it is very convenient for traveling or shopping and eating. If you don’t want to go out, you can order takeout and a small robot will deliver the food to the door of your room. And washing and drying clothes is free, which is great. Highly recommended!
Mmarcus meyerstayed here multiple times already. very clean rooms, all facilities work well. very comfy bed,hot shower. very central and convenient location. breakfast is ok, will come again
GGuest UserThe overall environment of Tianlu Hotel in Shangnan County has been widely praised, but the quality of breakfast has become an obvious shortcoming in the guests' experience. In terms of the environment, the hotel is located on the southwest side of Shangnan Cultural Square, with convenient surrounding transportation and a garden-style design. The guest rooms are spacious and equipped with independent balconies. Some room types offer quiet garden or mountain views. When checking in, you can also walk through the corridor to experience the courtyard landscape. The overall atmosphere is elegant and comfortable. In addition, the hotel has complete facilities, including a spa, gym, tennis courts, etc. Free parking and Wi-Fi are also provided in public areas, which is suitable for self-driving tourists or business people to relax.
However, the breakfast experience has been repeatedly criticized. Although the hotel advertises that it has a rich breakfast variety, actual guests reported that the dishes were monotonous and in short supply, especially during peak hours (such as after 8 o'clock) where there might be ”leftovers”. One guest even mentioned that ”there was not much left when we arrived at 8:40”. The breakfast content was evaluated as ”not refined enough”, which was inconsistent with the hotel's four-star positioning, and the buffet at 30 yuan per person was not cost-effective. In addition, there are problems with service details. For example, some guests believe that the attitude of the front desk staff is not professional enough and does not match the hotel's high-end image.
AAnonymous UserThe disadvantage is that the attitude of the front desk is not good. They have a stern face and no smile. When my family asked a question, one pretended not to hear it, and the other said something in a bad mood for a long time. It was really speechless. Generally, the waiters and front desk staff are older, and the attitude may be related to age. Living on the fourth floor with a rooftop, when some guests were eating and drinking on the rooftop at around 11 o'clock in the evening, the children were shouting in the corridor. When the adults returned to the room after eating at 11 o'clock, they also talked and laughed loudly. They are a group of people with no quality. They think they are superior when they go out to travel, and they don't pay attention to their personal quality. The hotel's hygiene and environment are not bad. There are not many types of breakfast, but it is enough and has its own characteristics.
SSpeedoholicCheck-in:
Check-in was quick and we were given a pass for free entry to vineyard and two small bottles of wine. An extra key card was also provided upon request. No deposit had to be made.
The receptionist didn’t seem to have a lot of experience in handling booking confirmations shown in English language, but they quickly found it in their system instead.
Rooms:
Quite spacious and with all the furniture. It had a sofa set, 4 chairs with side tables along with a working desk and chair as well. Bedroom had a king size bed and a side sofa as well. The living room had a small balcony which allows you to enjoy the view outside. The lights were automatic and all buttons were touch operated.
Air conditioner took some time and were not always able to reach the desired temperature. Luckily the weather was good.
Amenities:
The mini bar refrigerator seem to have been removed during our visit; but there was tea, coffee and two complementary water bottles, a big 5 liter jar of drinking water was also in the room which only costed 5 RMB. We didn’t try the gym but a walk around the pond was quite pleasant.
Bathroom:
The bathroom was big, fitted with a bathtub and good water pressure. Hot water was always available but not sure why it was yellow in color; should be fine for bathing I guess.
The shower only worked in one mode and drain seemed a bit broken. Shower gel bottle was only filled up to a quarter of its capacity but seemed enough as we didn’t have to ask for a refill. There was no shaving kit found among disposables but all other items were there.
Service:
The room service was great and the food that we ordered from hotel restaurant arrived within 20 minutes. They also cleaned the room when we went out in the morning and provided a fresh set of towels and other amenities. Reception always provided the directions but no one accompanied us to the room after check-in. They always had a smile on and helped us with all our queries.
MMuyunchuI had a really great time at this hotel recently. From the moment I walked in, I was attracted by the elegant environment and enthusiastic staff. The room is spacious and bright, and the bedding is comfortable and warm, making people feel like home. The hotel's catering is also excellent, whether it is Chinese or Western cuisine, everyone is full of praise.
In addition, the hotel's location is also very convenient, close to attractions and business districts. Here, I can easily explore the beautiful scenery of the city and taste local snacks. All in all, I was very impressed with this hotel and would highly recommend it to my friends and family.
GGuest UserForgot to take pictures, the room is very big, this price is OK, it is haha river view room, I did not expect it to be opposite a moat, I said how the business does not have a photo, I hope the business will change it, do not mislead customers, but the overall is in line with expectations, give a good review
GGuest UserThe attitude of the service staff is very good, active and enthusiastic, and help solve small problems 😁, the room is clean and tidy, quiet and comfortable, the price is very affordable, it is a good choice for business trips.