Busan Busanjin-gu Hotels

Dear Lotte Hotel Busan Team, I recently stayed at your property and would like to thank your staff for their hospitality. I truly appreciated the comfort of the room, the excellent location, and the warm and courteous service throughout my visit. However, I would like to share one piece of feedback that left a less-than-positive impression. As a guest staying at a premium hotel like Lotte, I had expected that access to facilities such as the pool, sauna and gym would be included as part of the room package. It was surprising to discover that these amenities require an additional fee per entry, which was not clearly stated during the booking process. Lotte Hotel is positioned as a high-end destination, and in that context, this policy felt out of place. It gave the impression that the hotel—despite its elegance—is being unnecessarily restrictive with services that most guests would reasonably expect to be included. I hope you might consider reviewing this policy in the future. A more inclusive approach would better reflect the refined image that Lotte is known for. Thank you once again for the otherwise lovely stay. Warm regards,

This is my fifth stay here and I am always impressed with their service attitude. I had some pizzas takeaway and I would like to use an oven to heat them up, this kind receptionist took an extra mile to get a plate from the kitchen to ease my inconvenience, and I had a great supper while watching movie. Kudos to such a great service attitude.

-awesome and very central location in Seomyeon -just a few steps away from a subway station -clear and easy self check-in instructions -rooms with everything one can need -not a hotel vibe, but more like a studio apartment vibe -fully equipped kitchen -washing machine with laundry detergent, clothes rack and steamer -lots of storage -even it is very central, it is more on the quiet side (room facing back street) -confortable beds -convenience store on the ground floor The only down part is that there isn't any cleaning during the entire stay, unless explicitly asked for. I stayed 5 days and it didn't disturb be that much. If needed there are a few ways to contact the staff. For trash, it just need to be brought downstairs in the garage. A concierge there will sort it correctly if needed.

This place is good to stay with all new furnitures and equipments. In terms of service quality, the girls at the Reception are not up-to-standard and one of her response is a bit rude to us, except the boy who is eager in helping us upon the self check-in device. But the most awful part is the breakfast. It’s totally ridiculous that I never ate such quality of food and atmosphere - out of food without prompt re-fill but guests were seeking for food and waiting for nothing, not enough table for guests (everybody hunted for table by ourselves), no service at all. Although the hotel price was saying breakfast included, I’d rather breakfast is optional with additional cost.

My family and I had a pleasant stay at this hotel. The rooms were exceptionally clean and cozy. My son visited the gym, he mentioned that it was a standout feature—spacious, well-maintained, and equipped with brand-new machines. The location was also ideal, surrounded by a variety of restaurants offering diverse cuisines and just a short walking distance to the subway station, making it incredibly convenient for exploring Busan city. I would highly recommend this hotel to anyone looking for a comfortable and well-situated place to stay!

The hotel is conveniently located in a quiet area, with a bus stop just a short walk away. The breakfast spread was excellent. Despite being in a bustling neighborhood, it was surprisingly peaceful. My only minor complaint is regarding the check-in time. We arrived at 2:30 PM, and I would have appreciated getting our room earlier, especially since we saw other guests being checked in before us. Moreover, I know their other locations allow check-in from 12 PM.

Decent hotel. Location is good, walking distance to the local market and Seomyeon Station Exit 11 and Lotte Mall. Lotte Mart is 2 bus stations away. Seomyeon Station is one of the pick up points for Busan day trips. Staff generally are friendly and polite. Bed is comfortable and room is spacious. Overall Good.

The hotel was very well kept and conveniently located next to Lotte department store, night markets, and local bar/lounge scene. The room was very comfortable, spacious, and the beds put me right to sleep after a long day of shopping and eating in the area. The Cafe Pascucci in the lobby was a quick and easy stop for breakfast or snack, with a lot of variety of food and beverage items. Would recommend this hotel for short weekend trips with friends in a Deluxe Double Twin room, that can accommodate 3-4 guests.

A very good small hotel without big lobby or any system check in. No deposit request. Room service have to info daily to lobby. Lobby guy is very helpful can speak english very well. Looking by it just a normal room that let you sleep and go out wholedays. 7/11 , CU ,G21 all nearby. Thai massage just beside the hotel. This area is a ktv area. Bed is medium hard not those you will get from big hotel. If you are looking for just 1 or 2 days stay and not thinking to stay big hotel can come here.

The accommodation was very nice and as shown in the pictures. There was enough space for one person. The accommodation was in a large building complex right next to the subway station of Line 1 & 2 (Exit 12). There were plenty of restaurants, cafes and shopping nearby. The bathroom was very narrow and the open shower is behind the door, but it was okay. You can also enjoy the view from the rooftop on the 21st floor. The only thing what I also wish that I hadn't found any black hair from the person who lived before there. So please check it again before. But otherwise the stay was very nice and I would come again :)