Lavi de Atlan Hotel 2

Cleanliness: Guests frequently mention the cleanliness of the hotel, noting that rooms are tidy and well-maintained. The hotel provides a hygienic environment that contributes to a comfortable stay, with daily housekeeping ensuring consistently clean rooms.(based on 589 reviews)

We arrived early, but the hotel has no proper drop-off area. The entrance leads inside the building, and the lobby is on the 3rd floor, which was inconvenient. The front desk staff were unwelcoming and seemed annoyed from the moment we arrived. Early check-in wasn’t possible, though we could store our luggage. When we checked in, another staff member helped us but again showed zero expression and little interest. The room was small but clean and looked new. Only reusable slippers were provided, which felt unhygienic. The balcony had a partial ocean view, blocked by nearby tall buildings. The hotel’s location is convenient, with shops, eateries, the beach, and a train station all within walking distance. However, the lack of breakfast was disappointing for a hotel of this standard. When we requested help to book a jumbo taxi, the staff acted as if it was a major inconvenience, making the experience very unpleasant. I wonder what the mindset of the receptionist staff is — if you do not want to serve customers from all over the world, then stop working there; if you do, please do your job properly. In short, this hotel is only worth considering if location is your top priority. Otherwise, the poor service and basic amenities make it hard to recommend.

Hotel Review My recent stay at this hotel had clear highlights and a major downside. The positives stand out: the hygiene is excellent—clean and tidy overall, making the stay worry-free. Its location is exceptionally convenient for travelers: close to the subway station, across the road from Haeundae Beach, and with many restaurants downstairs. However, the front desk service was terrible. My flight arrived in Busan at 6 AM, so I specifically booked the hotel for the previous night (even if it meant wasting one night's fee) to check in between 7-8 AM and rest. I also sent an email to the hotel after booking to inform them of my early arrival. But when I got there, the tall man at the front desk refused me with a cold, unfriendly attitude without even checking my booking details, saying check-in was only at 3 PM. When I showed him my booking information, he couldn’t find it; he only reluctantly proceeded to assist after I presented the booking email—something that should have been easily found by just searching my name. He was indifferent the entire time, completely ignoring my tiredness from the trip. Overall, the hotel’s facilities meet expectations, but the unprofessional service from the front desk man really ruined the experience. I hope the hotel improves its staff training.