Haeundae Marianne Hotel

The sea view room is nice, perfect for a family of three. The dry and wet areas are separated. The front desk service is very good. They told us the details of the check-in and asked if we needed cleaning. There is a small refrigerator where you can store banana milk and chocolate milk. It's a short walk to the beach. There is a bus stop outside. Busan is worth visiting twice

It is not managed at all. I was excited after seeing the picture of the sea view terrace, but the terrace guard is rusted to an eerie level and the floor is terrible. The shower was clogged on one side, water was gushing out, and the closet door was stuck on the floor. There were many foreign guests, so I wanted to say sorry. I really doubt whether they really have the will to run the hotel.

It's the worst of the worst... It's not even a hotel, it's not even a motel... Check Trip.com for information that breakfast is available. I made a reservation because I was told I could pay on site. My 7-year-old child always wants breakfast when we travel, so I put breakfast at the top of my mind when making hotel reservations. In the customer request, I asked for breakfast for 2 adults and 1 child. I saw a reply from the hotel on the app saying, 'We will do our best to prepare.' When I checked in, there was a middle-aged man alone, and when I talked about breakfast, He said, “I understand. If I go up, I will proceed.” Even after 30 minutes and an hour, there is no word. I went down with a frustrated heart and this is what he said Did you come on a trip to eat breakfast? I ended up getting scolded for something as simple as going out and eating and then complaining... The hotel's customer service was all terrible and the parking was terrible. The cleaning condition of the hotel was so-called 'shoddy'... I feel bad for going on a trip with my family and feel bad for my wife and for giving my children bad memories... Why was the information not updated between the hotel and Trip.com? Do I have to pay for all the problems that arise? However, Trip.com's customer service deserves praise. We contacted them a total of four times and continually asked for their understanding. Hotels of this level cannot even be searched by others. It deserves blocking... The cleanliness of the hotel was also incredibly dirty. There is no soundproofing at all. If you are planning to come with your family, please skip it first.