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October 21, 2024
Rude and arrogant staff that spoiled everything Be careful on the picture of swimming pool package
We arrived late at 10pm and was received well by the first young colleague, but once we were confused by the on site pool package that was not elaborated in current booking, another male staff printed oout a long T & C list and said that they had so many guests from Trip.com and it should be our fault not reading in details.We asked for possible additional charge and he teased on us for our intention to pay for W17000 on one session one person for using the pool. He even requested us to leave and cancel the booking immediately at that late timeslot , and happy to deal with it if we were not satisfied. His facial expression and gesture were all rude and did not carry any professional manner as a Frontline staff.
I couldn't help after a long day trip with family , and nearly collapsed, and could only go back to the room assigned simply for a good bath and sleep. I still stayed for two days because the hardware is good, only this staff was unacceptable.
Compared to the price we have paid, there are many other better choice nearby, with good full seaview and spacious room setting in another hotel. We did it, the next day