Bursa Loyal City Hotel & Spa

Room is little bit small But well maintained and good behavior of staffs much impressive Bathroom also nice Middle to the town

very enjoy stay there with family everything is good

Liked - The value for money is great. Location is amazing - near metro and walking distance to old town, Ulu Cami, Grand Bazaar, Koza Han. Near public transport and near nice mall (Kent Meydani). The staff were mostly friendly and tried to accommodate what we asked for. Breakfast foods were basic but good enough. There was a nice free massage chair for 20 minutes. It was relaxing. Disliked · We didn't like how the main hot food items during breakfast was not available when we came at 9am on the first morning. When we asked the kitchen staff if he would bring more, he said there's no more. But the breakfast is supposed to be until 10:30am!!!! So it doesn't make sense they wont' bring more food out at 9am. The only things my colleagues ate were cheese, olives, and bread. The eggs, french toast were all gone. When we told them what time we want to eat breakfast the next morning, they prepared for us. So you must tell them what time you want to eat or else there might not be enough food for you, especially if you come later. There is no free parking - had to pay for parking nearby. The room was upgraded for us to quadruple room. In the description, it says there is a kitchen and washing machine. Of course, this is wrong. Also, there are minor places where repairs are needed. It's getting a bit older now in this property. For example, our shower kept leaking water into the floor and many times our socks got wet. One area in our room had carpet that was torn. The massage chair didn't fully work at every part of your body. It needs repair.

Don't choose this hotel! Don't make my mistakes. The room simply absorbed the smell of cigarettes. The toilet stinks of urine. Cockroaches are running around the floor. The carpet on the floor looked like it had never been washed. Bed linen, towels, everything stinks. The air conditioner doesn't help because it also stinks. At night, all this made me sick, so I opened the window. It turned out that there was no mosquito net at the window. In the morning, my daughter was bitten all over (it’s not clear yet whether there were mosquitoes or bedbugs from the mattress). They didn't change our number. The wife held on and for 3 days she never went to the bathroom in the room, because it stank and there were cockroaches running around. Breakfast is just terrible. Bread, eggs, tea and single use jams/butter. It should be a shame to write that there is breakfast. Terribly dirty smelly hotel in the center of Bursa. I wrote a review immediately after checking out of the room. A day after leaving my review, the hotel managers contacted me. They said they understood my anger. And we are ready to return the payment for one day in the form of an apology. But they asked to delete the review, promising to start repairs soon. I deleted the review on July 16th, today is July 25th, and they are simply deceiving by saying that they are about to send compensation for moral damages. They are scammers, this is their scheme, to persuade the client to delete the review and drag out the refund for days until they forget. And here I am again. I write reviews wherever I can. I have screenshots of our correspondence showing the real face of this hotel (I apologize for calling it a hotel at all).