Ivy Bush Royal Hotel by Compass Hospitality

sadly, this is bar far the worst hotel i have ever stayed in. i have been here for a few weeks (work purposes) where do i begin? room outdated leaky pipe- wc 22.7.24- complained and was told it was behind my room, said they couldn't move my room beds- creaky food- if you like tasteless, flavorless and overall pathetic food, then go here! housekeeping- knock your door (this was literally 30.7.24!!) i shouted 'no thanks' and just walk in!! i was barely clothed!! they try and be like 4/5 star, in reality, it is a 1 at best AVOID AVOID AVOID!!!

Let's set the record straight. I have just come back from a group holiday at this lovely hotel. The previous reviews do not do this hotel justice. Ok some small improvements to the bed rooms would help, but they are clean and tidy and downstairs is beautiful. The food is very good and well presented. The bar man is great and the prices very reasonable. The hotel is well located for exploring Carmarthenshire and Pembrokeshire. A return visit would be welcome.

Very reasonably priced, comfy room, very friendly service from all the staff - at Reception, the bar & restaurant too. convenient free parking & easy to find . Centrally placed for exploring the town . Great, buffet breakfast & tasty dinner too.

We paid just under £80 for our room including breakfast for two, which seemed like very good value. The room was comfortable with all the amenities you would expect. There was an excellent selection of hot and cold food for breakfast and a large free car park. The staff were very friendly and made us feel very welcome.

Dated rooms, floor smelt like someone had urinated on the carpet, tv controller didn’t work and no one came to fix it despite several calls to reception, there was a shirt left in my wardrobe from a previous guest, mould in the silicone around the bath.

Ivy Bush has pros and cons. Starting with the good, the location and parking are excellent, the staff weee nice, it was clean, breakfast was good and the communal areas are ok. The ways are in very poor condition and the rooms we used were very old and badly in need of refurbishing. They did function though and it was cheap. Probably wouldn’t use it again

Our recent experience at Ivy Bush, was anything but unbelievable. This isn't the first time we have stayed at this hotel however our latest visit was overshadowed by an unwelcoming service and a room not fit for purpose - Room 110. As a family of of 5 (2 adults and 3 children), we always stayed in one of their basement rooms but we were given a room on the first floor with a double bed, another with 2 singles. That meant, I had to sleep on the floor so that the children would get somewhere to sleep. When we asked for extra beddings from the gentleman at the front desk, who was unwelcoming, it was like taking a sweet from a child. On top of this, the said room was very dirty, dead spider on the window, dirty carpets, dust on the table, very dirty extractor in the bathroom, mouldy grout, and the list goes on. I took lots of pictures and wish I could attach them here Our recent experience at Ivy Bush, was anything but unbelievable. This isn't the first time we have stayed at this hotel however our latest visit was overshadowed by an unwelcoming service and a room not fit for purpose - Room 110. As a family of of 5 (2 adults and 3 children), we always stayed in one of their basement rooms but we were given a room on the first floor with a double bed, another with 2 singles. That meant, I had to sleep on the floor so that the children would get somewhere to sleep. When we asked for extra beddings from the gentleman at the front desk, who was unwelcoming, it was like taking a sweet from a child. On top of this, the said room was very dirty, dead spider on the window, dirty carpets, dust on the table, very dirty extractor in the bathroom, mouldy grout, and the list goes on. The only positive experience was the breakfast services from the wonderful ladies. We will not be going back to Ivy Bush ever again! The sad thing is, I've emailed the hotel about the above but no response 😕 .

My husband was hospitalised while we were on holiday and I booked into the Ivy Bush to be close to the hospital. The staff were helpful, thoughtful and looked after me during a very stressful time. Clean rooms and good food. Thank you. I would recommend staying here.

Well... what an amazing day and evening !! We got married here on the 20th of July in the Croeso room.. it was beautiful.. the whole day ran just perfectly. The food tasted great and the evening bbq was a hit too!!! All our guests said it was a brilliant day ( the best wedding they had been to) and really well organised. Jack was really amazing with us and the day was just perfect. Big shout out to Jack!!! The merlin suite was huge and really lovely, just perfect for us all to get ready in!! Overall an amazing day so thank you to every one at the Ivy bush for an amazing day!