Guest User
February 22, 2024
After struggling for a long time, I finally gave a bad review. I want the operator to really understand where the problem of the hotel lies, how to manage it, how to change it, and how to improve it.
Pros: The location of the hotel is good, the room is large enough, the furnishings are standard, the indoor temperature is very high, and the quilt is basically half covered at night.
Disadvantages: After checking in, I opened the quilt casually and found that there were hairs on the sheets.
I didn’t know the front desk phone number and was too lazy to find it. I opened the door and found that there was a room cleaning staff at the other end of the corridor. I shouted, but because the distance was far, at least 40 meters away, the other party might not hear clearly. Because it was mid-afternoon, some guests should be in the room, so I didn’t dare to shout the waiter again too loudly. This time she heard it and asked what I was doing. I said come here for a while, and she replied, what’s wrong, I raised my voice and said come here for a while, I have something here, she looked at me for a few seconds, then turned her head and walked in the opposite direction, and then said, wait a minute, I was very annoyed at the time. First of all, at such a long distance, I couldn’t state my problem. Secondly, even if I said my problem loudly, would it affect other guests? Furthermore, the other party is a minority, and there are some language barriers in communication, plus the distance is so far...
A few minutes later, the waiter came to my room. I pointed it out to her and asked her to change the sheets and quilts. She didn't apologize at all. She just said, "There are too many rooms to clean today. I'm too tired."
Well, I hope the hotel can change and improve, at least let its employees know what is politeness and what is respect.
Original TextTranslation provided by Google