Guest User
May 1, 2025
The hotel is very large and luxurious, and there are still several buildings that have not been put into use. There is a large parking lot, which is suitable for self-driving. However, the path to enter is quite narrow, so be careful when passing cars (it is at the innermost of the tourist center).
The hardware is first-class, which is worth recommending; hot water needs to be used with caution.
But the service does need to be improved.
I guess the boss asked employees to improve customer satisfaction, but the supervisor has not found any good way, and the employees below are doing it in a rather far-fetched way.
For example, when leaving, the guest dragged two large boxes with both hands, and then the front desk sent two bottles of drinks. This is very embarrassing. How can they have a spare hand to take it? If they took it hard, how can they drag two boxes? Can't they take the initiative to call someone or help directly? I was embarrassed to see it next to me.
Subjectively hope to be very polite, but in reality there is no such service awareness, which is terrible.
At the service level, I feel that they are very hard-working, but I always feel weird and don't know how to provide good service.
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