Crow Wood

The hotel impresses with its immaculate cleanliness, friendly staff, and convenient location. Guests appreciate the outstanding breakfast, exceptional spa facilities, and comfortable, spacious rooms with modern amenities.

First of all, very friendly staff and some competent staff. But others, not so much. Reception check in was great and Tom at the bar made great cocktails. The room was basic but spotlessly clean. I’d say it was more basic than a premier inn room - nothing special and a view of the bins and car park at the back! I’ve left a separate review of the spa which isn’t worth it given the vast amount of rules in place and pretty abrupt staff, plus a computer says no approach to everything! Dinner in Bertram’s was lovely. Great quality and great service. That on its own is 5 stars for me. Breakfast in Wilfred’s was a shambles. They say it’s served to 10:30. We arrived at 10:10. We were seated at a nice table and told “there’s no cutlery so I’ll get some”. She didn’t. Instead as there were no staff around we had to go into a drawer to get it and set our own table. When we went to get hot food (by now 10:15) there were no fried or scrambled eggs, no hash browns, no black pudding. There was a queue. We were told that the shed was making more friend eggs but nothing else as it’d all take too long! The lady brought out 5 fried eggs for a queue of about 10 people. Two ladies complained and she made them a plate of scrambled eggs each but others were so lucky. There was no butter out, the “continental” selection had run out almost and juice was the cheapest quality concentrated stuff. Bacon was horrid and mostly congealed fat. For the price of this place you’d expect good local and quality produce not cheap as chips poor quality ingredients with poor service. We won’t return.

Crow Wood Hotel and Spa is a hidden gem in Burnley! The Woodland Spa is an experience in itself. It is clear to see why it has secured so many awards. On entering the hotel and spa you are greeted by a warm welcome by the professional and friendly staff. Nothing is too much trouble. The best customer service I have experienced in a very long time. Staff are so attentive and want to ensure that you have having the best time. The room we stayed in was a twin room (217) - was very spacious, exceptionally clean and overlooked the rear of the property onto open fields. The bed was extremely comfortable. There are many restaurants - we had lunch at Bertrams and the most amazing pizza at the rooftop terrace bar, both at Woodland Spa and Dinner at Wilfred's (Crow's Wood). The food is divine. The Woodland Spa has many areas for you to relax - sauna, steam room, salt room, ice room, lounge area, bars, the list goes on. To be able to fit everything in, a two day stay is a must! Special shout out to Rudolf, who went out of his way to make our stay even more extra special. Well worth a return visit, again and again and again and again. :-)