Guest User
June 30, 2025
I booked 2 nights in the Premier Inn, Burnley for my sister and I, checking in on Saturday 3rd May and out on the 5th May. We had travelled there from Belfast to attend an event for a cousin who is very unwell. When looking for a hotel for our stay, I was delighted to see that there was a Premier Inn as I have stayed in Premier Inn hotels several times with work and also as in Lenny Henry's ads, his big selling points major on the breakfast. When we arrived and were checking in, I asked a young woman at the desk if breakfast was included as I had looked at my booking to see if it was and to add if it wasn't (without success). She told me that because of renovations there was no kitchen and no breakfast. I was disappointed and asked if there was anywhere nearby to get breakfast. She said no, that the nearest place was in town. We went to the room which was a disappointment as well. It had seen better days. We sorted ourselves out in the room. We had some time to kill before our meet-up so I asked at reception if there was a bar. I was told that there wasn't. I told the young woman, there were three behind the desk, that we were very disappointed and that, while accepting that it wasn't her fault, I intended to complain. She told us that the lack of facilities was mentioned on the website but "in very, very small print". Going without breakfast on a one-night-stay would have been far from ideal but was made much worse whilst staying a second night. I am 70 years old and my sister is 68 Reply in 'photos.'