CHIU SANG
May 24, 2025
Before check-in, I had been notified by email that the check-in time would be later, around 8-9pm. Check-in day was Saturday, and I arrived early at 5:30pm. The hotel front desk was closed at 5pm on Saturday, so I could not enter directly and could not get any help. The lights at the front desk were turned off, so I had to wait for other guests to come in and out. Since I did not have an international phone, I borrowed a phone from a guest to try to make inquiries. Finally, I contacted the hotel through the guest and got help and got the key to enter the room.
The temperature was low on the night of check-in, so I tried to adjust the indoor air conditioning because it was centrally controlled, but the service had stopped. There was a phone in the room that could contact a remote service processing center to get an answer, but there was no support to help at the moment, so I had to wait until tomorrow. The room slippers provided for guests in the room were not prepared,
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