Hotels near Burnaby Mountain Park in Burnaby

My husband and I stayed one night at the Burnaby location in order to attend a dinner function nearby. We checked into our room and the heater was already on and set at 68 and seemed to be working OK. Shortly after we arrived in the room, a maintenance person knocked on the door to see how the heater was working. That should have clued us in as to what would happen next. A bit later, the unit started to spit out cooler air. I might add that the unit never cycled off and on as it should. I turned the unit up to around 72 to see if that would make a difference but no it did not. We contacted the front desk and within 5 minutes, maintenance came to check. We were told that the heater had to remain at 68, no higher or it wouldn’t work. I have never heard of such a thing. High temperature in Vancouver was mid 40's dipping into the 30's at night. By this time, it was 5:30 and we had to head out the door for the dinner event at 6PM. I wish we would have demanded a different room, because when we returned it was definitely cooler in the room. We were both tired and needed to leave the hotel early in the morning so we decided to “gut it out”. I looked for additional blankets and there were none. I wound up sleeping a total of 2 hours in my coat. This was not a comfortable experience.  I am generously giving this property 2 stars as the room itself was clean and the bedding was comfortable. The front desk clerk kindly gave us a 50% discount for our discomfort which was the best she could do, but when I contacted their HQ was offered a 50% discount off a future stay. Don't think I will take them up on that offer, but thanks anyway.

Great location, easy access to a food court downstairs and also the Metropolis mall. Service is great, we requested for some toiletries and they came very fast. Easy to use app to communicate with the staff there, they are very friendly as well! Love the buffet breakfast, waitress was nice. The only downsides are the pools are bit small and not the cleanest we have seen. The gym is small comparing to the size of the hotel.

The service at the front desk is very good, very welcoming, and the location of the scenery is also very good, but there are no slippers provided in the room, and finally bring a pair by yourself

Advantages: The decoration can be called a 4-star hotel, the traffic location is convenient, quiet, safe, and the front desk service is in place. At this price, it can be said to be cost-effective Disadvantages: no refrigerator, no indoor swimming pool, a few hairs on the bed, in addition, the air conditioner of this hotel is adjusted to 32 degrees and it blows cold air. This is the case twice, and finally complained about the parking lot that the hotel cooperates with, and clearly told the front desk about the license plate I also confirmed that the license plate number is correct. The hotel system entered my license plate number. The parking lot still put a warning on my windshield the next day saying that this is a hotel parking space. Fortunately, there is no ticket or tow away.

Satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, satisfaction, Satisfied, satisfied

I had a really nice time at this home-sweet-home guest house in Vancouver. The house was lovely and cozy, with very clean rooms and great facilities that were just as good as those in a fancy hotel just like a 4-star hotel at a very reasonable price in Vancouver city. The owner of the house was friendly and made my stay even better. The house is in a great spot, super close to the airport and it's easy to get to downtown Vancouver. I really liked staying there. I can't wait to go back if I visit Vancouver again. It's a great place to be comfy and close to everything you. I'd recommend you to choose it when you visit Vancouver next time. 我在温哥华这家温馨的宾馆度过了一段非常愉快的时光。房子可爱又舒适，房间非常干净，设施一流，与豪华酒店的四星级酒店一样好，而且价格非常合理。房子的主人很友好，让我的住宿体验变得更好。房子位置很好，离机场超级近，去温哥华市中心也很方便。我真的很喜欢呆在那里，我想你也应该呆在那里。如果我再次访问温哥华，我迫不及待地想回去。这是一个舒适且靠近您所需一切的好地方。

The location was very good and near to all essential places and amenities. The rooms were very clean and service was tailored to customer needs to avoid contact with clients who did not want it. Access to food and entertainment is so close and available. Excellent front desk and customer service.

(My name is anonymized to protect my identity for this review) This review was delayed due to an ongoing police investigation about our stay here in the Versante Hotel. My wife and I booked our stay at the Versante hotel, originally from Monday, August 29th until Saturday, August 3rd. We booked the penthouse suite on the 14th floor and loved it so much that we cancelled our reservations at the Fairmont hotel, just so we can extend our stay before we go to the airport for our family trip on the 6th. What we thought was going to be one of the most relaxing stays through our hotel experience quickly turned into a nightmare at the Versante hotel. It was a betrayal of trust from the Versante hotel staff and what Versante portrayed their company’s values to be. I would like to mention there were a few notable staff members that were exceptional and compassionate, and it’s a shame that this experience would reflect poorly on the hard working individuals who really tried to make our stay memorable. What had occurred in your hotel with the staff members that you hired to take care of your guests was unbelievably heartbreaking and I do not wish for anyone to go through what my wife and I had to witness.  On Tuesday, August 30th we booked for a hot stone massage at Spa Versante and confirmed our booking for a shuttle the next day at 3:45PM. Manager Yasin was the one who had confirmed our shuttle booking for the spa the next day at 3:45PM. On Wednesday, August 31st at 315PM we received a call from our hotel room (1404) from Nini, the front desk receptionist. Nini asked to confirm if we had booked a shuttle for 330PM. We then told her it was confirmed for 345PM. She said OK and we hung up. At 345PM my wife went downstairs to meet the shuttle that we had booked the day before for my wife’s spa appointment. There was no shuttle. My wife asked the Valet who was there and he asked her for her name and said it was not ticketed. He then took my wife to the receptionist who was working at the front, named Nini, and asked about the shuttle booking. My wife informed her about her appointment at the spa and shuttle booking, which should have made it obvious to Nini that the booking was for the Versante Spa further away. Nini then told her there was no shuttle that goes to the spa and it only goes to YVR. Ultimately, Nini said my wife wasn’t booked for a shuttle. When my wife told her we had received a phone call from her (at 315PM) to confirm our shuttle, Nini had denied making any calls to our room. Nini then told my wife there wasn’t a shuttle coming and pointed at the door and told her to walk. Nini did not provide any help or resolution, she had dismissed my wife’s needs as a guest and failed to provide her with adequate information for her confirmed bookings at Versante Spa. It was only two girls working, Nini and Monica at front desk. Upon speaking in person with Nini, my wife recognized her voice on the phone. She had denied ever calling my room to confir

They advertise their rooms as having air conditioning but this is not true as the room we were checked into had a evaporative air cooler. The cooling system in the room didn't work and they were completely aware of this but did not mention a single thing to us at check-in. We had to constantly fill the bucket from the air cooler with ice cold water in order to get any cool air in the room. They told us it should last 8 hours but the machine started beeping at 3:30am after we had just filled it with ice cold water right before bed. It's ridiculous to have to go fetch ice and change the water out in the middle of the night. We were told that they were fully booked and they couldn't move us. There were also lots of mosquitoes in the room - our best guess was that the big bucket of water from the machine made it a nice environment for them. The nights were hot, stuffy and annoying with the mosquitoes bothering us. We were not able to have a good nights sleep at all. The toilet and bathtub are also not renovated. The toilet seat was peeling and really disgusting. The bathtub does not drain well at all when you are showering. The room we were assigned was also right behind the elevators. Whenever the elevators were in use, we heard banging all the time - even in the middle of the night. We usually ask for a room away from the elevators but we haven't been able to access our rewards account to see if it's still noted despite asking for password reset help multiple times and having no response. Cleanliness was also a problem - the floors were sticky and they haven't cleaned under the sofabed in a long time. Housekeeping also asked us one morning if we needed our room cleaned and we declined. That night, we had a card slipped under our door indicating that they will do a wellness check within 24 hours since they haven't heard from us - we just spoke with them THAT morning. We've stayed here many times before and spoke highly of this hotel but we will no longer recommend it to anyone.

You could tell immediately how the hotel has been fairly new! Our family stayed for 2 nights and it was quite comfy. Not sure if there was anything we disliked. Just a couple of points: Restaurant option: Match Eatery & Public house And The Buffet We had a high expectation of the Buffet. Ah… so shame… Not worth paying so much. Trust me. Avoid the place. Internet: Connection is very strong; however, keep in mind that it is UNSECURED public connection. There was someone trying to access my personal email. Very fortunately, I had my email account secured with two way authentication. Do consider… to protect yourself by setting up the 2 way authentication… etc. Lastly, Swimming pool wasn’t ready to be opened until April.