Hilton Garden Inn Boston-Burlington

good good good good good good good good good good good good good good good good

It was great experience! The service is very special, people are kind and respectful. God Bless all of them! Amén

Great location, and recently refurbed hotel and rooms. HVAC was somewhat intrusive, cycling on frequently and noisily through the night, but overall great value.

I was really delighted to see that my room had been completely renovated, updated, clean. I happened to talk with the General Manager and she could not have been more pleasant and professional. As I also worked with the public I would say she was outstanding and I would have loved to have her as an employee. Ms. Gonzalez was such an asset to your facility. I watched her interact with others who also were very pleased with her discussions. Also it was great to have a restaurant that offered enough that you did not need to go out if you did not want to along with a nice little bar as well.

Stayed here for work purposes, and it was extremely quiet and I slept great. Ordered my dinner and they told me I could bring it up to my room, which was great. The fitness center was great, and I was impressed at the amount of equipment available. I did however, skip the breakfast as it was $17, so I went to McDonalds. Overall, great place to stay.

I always come to This hotel and I love it here very nice peoples works here very kindly all of them

I gave this stay a lower rating because the shower did not work. Otherwise a very good place to stay.

We chose the hotel in part because of the availability of an indoor pool. The pool has been closed for 4 years, and is still closed. There was NO hot water in the shower. The bathroom door in our room was so squeaky that one could not use that door without waking others, if they are sleeping. When adjusting the thermostat in the room, the heater/ air conditioner was terribly loud, again interrupting one’s chance of getting good sleep.

We got the renovated room however the shower didn’t have the expected water pressure, it took good 10 minutes to get the hot water running. No heating in the washroom, so we have to keep the door open to have the heating in the room reached the washroom. No vent in the washroom. Requested for a daily housekeeping, I had to call the front desk to ask them again and the housekeeping came to the room later that day and left me with 2 folded sheets on top of my unmade bed. Room was not cleaned. Dining, is another story. We’ve asked if breakfast was still available at that time, we were told by the front desk that yes we can go ahead, we got to the dining, no one to serve us, I met a lady that I assume worked there, just looked at us, no words, we asked for microwave so we can heat up our food, no response, she was just staring at us, we asked for cutlery so we could at least have coffee, again, she wasn’t moving she was just looking at us, when we finally decided to just leave as we are walking towards the front desk, that same lady who was just staring at us, was making a bill for our meal? Seriously, we under if you don’t speak the language, at least attempt to communicate with your paying customers. I promise you I will do my best to understand. Very frustrating of the awful service that we received and to think we often time use this facility each time we’re in the area for a visit. I think it’s time to check the other hotel in the area for next time.