Burke Mountain Hotel and Conference Center

Booked today on your site. Met at the Front Desk by a gentleman with Jacob on his name tag. Jacob clearly indicated that the fact we booked today was problematic which I really didn’t understand. I made the mistake of asking if a second room was available when we arrived. That obviously required some work as Jacob was clearly upset that we had asked an additional question. There was a room but after being reprimanded a few times by Jacob I elected to stop causing him trouble and just took the one room. Horrible first impression but the guy working on the floor has been great. He should be at the Front desk!! Sent from my iPhone

We recently stayed four nights at the Burke Mountain Hotel and Conference Center for a wedding and were very disappointed. The room was nice but there was a layer of dust at least an inch thick on every surface. On the balcony of one family member's room there were empty beer bottles. There was half a roll of toilet paper in the bathroom and there was a box of tissues that had two in side of it, with no back ups in the room. When we arrived the person at the desk was not friendly or helpful. Two of the days the gentleman at the front desk was very helpful. We were not informed on arrival that there would be no no service in rooms for the weekend so we had to go searching for toilet paper and kleenex that we found on a cart in one hallway. We had had an issue and I went to the check in area to get help and there was a sign saying they were off helping a guest and would be right back. I waited patiently for five minutes, the front desk clerk came back and greeted me. The phone rang, he answered it and proceeded for fifteen minutes to help the person on the phone before addressing my issue. I shouldn't have had to wait 20 minutes before being helped or even offered an apology for the long wait. We were charged a fifteen dollar resort fee and am not sure why. On Friday, the only nice day of the weekend, we went to use the pool around 11 am and it was locked up even though it said it was open 9AM to 10:00 PM. They had a skimmer running but no one ever checked on it even after it had shut off. We sat in the hot tub area till around 2 PM. The only place you could eat breakfast was in a cafeteria type setting with tables and backless stools just like when we were back in school. Around 9AM the fire alarm went off on our last day at least five times for about fourty-five seconds and then would stop. We had not informed that there would be work being done on it or if there was an issue with the alarm, nor was an apology given when we checked out. The hotel has a lot of potential but managment and staff need to get their acts together.

The rooms at Burke Mountain Hotel are surprisingly nice and are a great deal! I've stayed here a few times and have always opted for the 1 or 2-bedroom suites because they come with a large living room and full kitchen. The hotel is a quick 7-minute drive from town where the main restaurants and bike trails are located, very convenient. The only downside to the hotel is that parking is very limited. There is only 1 row of parking directly next to the entrance. If those are full, you have a bit of a walk to the overflow lot. Checkout the The View pub on the 2nd or 3rd floor for a drink and a bite!

Superb staff, nice rooms, fantastic location. There are on-site restaurants that turn out some delicious food. The bars are lively and they serve some really good specialty cocktails. The Bees Knees was great (thanks Heath)! We were here for the 2022 Rasputitsa and they really took good care of all of the participants!

Burke Mountain Hotel is a beautiful hotel set in gorgeous scenery. We stayed here in August 22 just a day or two after the Burke Enduro World Series Mountain Bike Event. I think the staff was worn out, but it didn’t stop them from being friendly. Lots of space to relax in and beds were comfortable. Food in the “View Pub” was delicious and they served us even though we arrived just before closing time. We were also treated to free dessert and had friendly conversations with the staff.