Hôtel Mercure Auxerre Autoroute du Soleil

The breakfast buffet provides a wide variety of delicious options. The friendly, professional staff offer perfect service. The peaceful location near the highway is convenient. However, some find the prices excessively high.

This is not a four stars hotel. It’s at its maximum two stars. Family room’s roof is angled and all of us have bumped our heads against it. The disaster comes when we walked into the restaurant. The floor manager puts on his theatrical act when we were patiently waiting to order the food and to pay for the bill. We ended up without ordering any desserts simply to avoid any more unpleasant service. My husband asked for a small bottle of wine and a big bottle came. When people in the rest of the world talk about rude French people, he’s the role model. The air conditioner didn’t work either!

On a stopover from the Atlantic Coast going eastwards, we choose this hotel on the basis of location and Accor-own descriptions. The daytime staff was friendly and helpful after a mishap (we had accidentally made a reservation for a year later!) and check-in was fine.. The menu choice for dinner is small but good and the food is good. But then: 1. The "Do not disturb" card for the door missing in the room, no card at the reception where they offered to bring one to the room. This never happened!, 2. The rooms have stains on the floor, and several bulidings are blocked due to apparently very necessary renovations and the beds (!!!) have matresses which are as old as the buildings which are nice but probably from the 80-ies. One feels the metal springs with every movement and one rollls into the middle of the bed due to the poor quality of the worn out mattresses. The bathroom has an elctric heater of the 80-ies with unbearable noise! 3. The breakfast is of poor quality as well (scrambled eggs of courseare made from something like egg beater in the tetra pack but then watery due to lack of cooking or heating up with no taste at all!). OK: local cheeses and salami, organic yoghurt... some fruits, but nothing really special. Positive to mention the automatic machine with "Espresso ristretto" as a choice and usually friendly personnel. Bot all in all a miserable relationship between (poor) quality and (high) price. That is the reason for "Never again!).