Aqua Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All properties in Burgas
Aqua Hotel
Lazur residential quarter, Democratsia Blvd, Burgas, Burgas Province 8000, Bulgaria
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Amenities
Indoor swimming pool
Sauna
Massage Room
Fitness Room
Private parking
Car Charging Facilities
Airport pick-up
24-Hour Front Desk
All amenities
Property Description
With a stay at Aqua Hotel Burgas in Burgas, you'll be near the beach, just a 3-minute walk from Lazur Stadium and 15 minutes by foot from Izgrev Park. This spa hotel is 1.1 mi (1.7 km) from Sea Gardens and 1.2 mi (2 km) from Mall Galleria Burgas.
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8.3/10
Very GoodThe rooms are clean and the front desk service is friendly.
All 25 reviews
Surroundings
Airport: Burgas Airport
(9.8 km)
Train: Burgas Central Railway Station
(4.4 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
4
Deluxe Twin Room
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
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3
Presidential Suite
Bedroom 1:2 Sofa bed and 1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
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1
Standard Double Room
2 Single bed
Non-smoking
Bathtub
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7
Suite
1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
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8
Family Room
Bedroom 1:4 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
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Guest Reviews
8.3/10
Very Good
25 reviews
Verified Reviews- Cleanliness8.3
- Amenities8.3
- Location8.3
- Service8.3
Average for similar properties in Burgas
Guest User
March 2, 2025
The rooms are clean and the front desk service is friendly.
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Guest User
August 17, 2024
Very good, sound insulation is also good, breakfast is also good
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Jeevesh K
April 12, 2025
We recently stayed at Aqua Hotel in Bulgaria as a family. The rooms were quite nice and the location is convenient, making it easy to access nearby attractions. However, the service was extremely disappointing. Basic amenities like drinking water were not provided in the rooms, and when we requested it over the phone, we were told to get it from outside the hotel—which was quite shocking for a hotel of this standard. Also the cleaning lady never changed towels, cups and toilet papers were not provided. We called to the reception but nothing done. The worst part of our experience was the parking. The hotel has very limited parking space, and guests are charged 12 BGN per day for it. This added cost and inconvenience made our stay less comfortable than expected. Overall, while the rooms and location were satisfactory, the poor service and parking situation would make us think twice before booking again.
Guest User
February 23, 2025
The worst customer service on a hotel's reception that I ever seen in my life. Non-professional woman showed all kinds of disrespect and discrimination by nation. Knowing I'm Ukrainian she refused to speak English at some point and told me that I must know Bulgarian (which I barely understand but trying to learn in a free time). She doesn't even know what the customer service is, she should be ashamed to come at work without any skills except that she's barely speaking English, but only when she wants. The main issue why the conflict took place was the absence of AC in all rooms in the hotel. They have only central heating that cannot be regulated. The first room's temperature was 30C degrees. Second one was 26C degrees, still impossible to breathe, you feel like in sauna. They refused to make a refund at any point, however they obligated to do so by law. Hopefully elderly woman came out and showed us another room that was 22C degrees and we were able to breathe. Rooms Hot, no air, no AC Nearby activities Jacuzzi is working only 50% but they still charge 20BGN for that
Guest User
August 21, 2023
I can't believe that after so many bad reviews this place was as bad as it is described. I should have looked up here so I can be prepared. Firstly, you are asked to pay for the parking lot.... Secondly - they don't give you second key- you should live it at the reception, which not that bad, but it is absurd not to have 2 keys for a room. There is no place to put your towel or swimsuit if you decide to visit the SPA or the pool. So, if you stay there for more then one night you should wear more swimsuits.... At least they change the towels... There is no balcony at ANY of the rooms. The place is far, far, far away from the sea. I don't recommend it even for one night. The people in Burgas all know that this place is awful... And I can't understand why the management is not taking any measurements... Just don't go there....
Guest User
January 31, 2023
We were a family of 8 who had unfortunately been delayed and were placed in this hotel. As we opened the door to 1 of our rooms we were greeted with the view of what you can see in the picture posted. Dirty sheets, unmade beds,rubbish on floor,carpets were sticky and a very musty smell. The room we exchanged for was slightly, very slightly better. I managed 1 hours sleep sitting in a chair. This hotel is the worse 1 I have ever encountered in person and even ever seen on the TV. I feel sorry for anyone that has ever paid money to stay there. DO NOT ever book to stay there even if they offer the room for free. The best thing for this place is to get a wrecking ball and smash it down.
Guest User
January 31, 2023
Me and my wife was sent here after our plan was cancelled by tui with a group of people from our flight and can I say it was the worst experience of my life from a hotel we were homophobicly abused by one of the receptionist, our room was disgusting stains all over the floor, we have been bitten all over from the sheets, our bathroom flooded and it smelt so bad. The people who were on the flight with us had a trashed room as they walked in, people in beds as they walked in their room,stains of urine on sheets and not enough beds in rooms for family's. As one of the people went down from our flight in the morning they seen all our passports just left out on the desk for anyone to take. Never ever will I ever stop there and I hope noone pays to stop here for the sake of them.
Bev D
August 3, 2022
50 of us were sent here after a Tui flight delay. We wondered how they had managed to accommodate so many people given it is high peak season. As soon as we got there, we found out! Floods in bathrooms, rooms which hadn't been cleaned, keys given to rooms which were already occupied, families been given rooms with not enough beds, grubby carpets and nets which hadn't been cleaned in years, hotch potch, grubby bedding and furniture and furnishings, undesirable area.....list is ENDLESS! If you find yourself in a situation like us, refuse this accommodation!
Guest User
January 31, 2023
Location: obviously a bit far from the center, the room was clean, cleaning was done regularly and generally good. Breakfast is not rich at all, but the hotel is three rubles - what to expect. The pool worked, no comments. The staff is friendly and polite. Although... there was a residue: when leaving, I asked for only 2 (!) extra hours and immediately asked for 50% of the cost! And this is with an almost empty hotel and obvious vacancy. I’m sure that a couple of hours could be given, I haven’t asked for half a day WIFI is clearly weak... It can and should be improved!
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Services & Amenities
Most Popular Amenities
Indoor swimming pool
Sauna
Additional charge
Massage Room
Fitness Room
Private parking
Additional charge
Car Charging Facilities
Airport pick-up
Additional charge
24-Hour Front Desk
Luggage Storage
Restaurant
Car Rental
Meeting Room
Additional charge
Business Center
Multi-Function Room
Wi-Fi in Public Areas
Free
Indoor swimming pool
Fitness Room
Restaurant
Meeting Room
Multi-Function Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Indoor swimming pool
Heated pool
Parking
Private (exclusively for guests) is available On-site parking, and Charge, BGN 12 (approx. NZD 11.98) Daily. Reservation not possible
Private parking
Additional charge
Car charging facilities
Transportation
Car Rental
Airport pick-up
Additional charge
Front Desk Services
24-Hour Front Desk
Lockers Available
Express Check-In and Check-Out
Front Desk Safe
Luggage Storage
VIP Check-In Service
Languages Spoken
English
Bulgarian
Russian
German
Food & Drink
Alcohol-Free Rooms (On Request)
Health & Wellness
Massage Room
Sauna
Additional charge
Fitness Room
Public Areas
No Smoking in Public Areas
Smoking Area
Elevator
Cleaning Services
Laundry Service (On-Site)
Additional charge
Ironing Service
Additional charge
Facilities for Children
Children's Meals Available
Business Services
Multi-Function Room
Meeting Room
Additional charge
Fax/Copying Service
Additional charge
Business Center
Wedding Service
Accessibility
Accessible Rooms Available
Pool Ramp Available
Safety & Security
First-Aid Kit
Security Alarm
Smoke Detector
Fire Extinguisher
CCTV In Public Areas
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: 14:00–23:30
Check-out: 00:00–12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Children 17 years old and under | US$2.92 (approx. NZD 4.88) per person |
Adult | Buffet:US$5.83 (approx. NZD 9.74) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2005
- Number of Rooms: 97
With a stay at Aqua Hotel Burgas in Burgas, you'll be near the beach, just a 3-minute walk from Lazur Stadium and 15 minutes by foot from Izgrev Park. This spa hotel is 1.1 mi (1.7 km) from Sea Gardens and 1.2 mi (2 km) from Mall Galleria Burgas.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a hot tub, and a sauna. Additional features at this hotel include complimentary wireless internet access, wedding services, and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 3 meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 97 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and desk chairs.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a hot tub, and a sauna. Additional features at this hotel include complimentary wireless internet access, wedding services, and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 3 meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 97 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and desk chairs.