Maria Palace

don’t waste your money on this hotel,there are way better hotels in sunny beach for maybe just a few quid more.this is a new hotel and that’s where the good thing ends.staff have no clue how to clear a table let alone anything else,could not believe the way they went about things.basic training must have been non existent but so was common sense.if you like school dinners then you will love the food.drinks,beer,vodka,gin and apparently some mint drink,that’s when the bar is open.you can’t call it a bar,it’s in the lobby,like a waiting room,empty every night,closes at 10.beds are not made,the sheet is folded at the bottom of the bed so make yourself.people drank on their balconies at night because there was nowhere to have a drink in the hotel.we have been all over spain,cannarys,greece,turkey and never been to a hotel like this,and will not give it the time of day again.all inclusive does not exist here.

New hotel, which is family run and it shows... Ie no training or customer service. It's ashame as it's clean, modern and in a good distance from the beach and *****e. The food is monotonous. We had one vegetarian with us who really struggled so we eat out four times of a seven night stay. Bar is in the lobby serving just Gin, vodka, green liquid... do not drink! . Wine red or white...tea/coffee. And kids soft drinks which taste of chemicals. English spoken by a few staff who were helpful if they could be. The problem starts from the top...the owner. Who does not speak English and runs away from any issues. We have her mobile number should you need it. But she will not reply. First issue was we booked a double and two rooms with three beds for the kids. Upgraded to suites to give the kids an additional room to chill. To arrive to the double. One lovely room, but only two single beds and the sofa as the third do no place to chill.... And then room 121!! If offered this room refuse. It's a odd small dressing room with a very small sofa bed for only for a small child. Then a really really big room with no furniture other than a double bed ..no wardrobe, dressing table not even a chair. .My teenage children had to use the floor to lay clothes out... No furniture odd but it became apparent why... . They did supply a bigger camp bed to accommodate our daughter who no way was going to fit the small sofa bed, but the other two had to share the double. No big deal... Then one night one had a shower and it flooded the room and I don't mean a little tricky, it was 3/4cm of water across most of the floor before it was spotted pouring out under the door... The girls acted immediately turning the water off and using every towel they could find including our own beach towels to soak the water up off the wooden floor.... After about half an hour two members of staff eventually appeared with a mop and bucket and walked off!!! Telling us there was noone available to clear it up! or rooms the girls could move too.... We discovered only three members of staff were there a receptionist, a barman and chef..I discovered later it was an off duty member of staff who brought the mop up... So after a few words back and forth... we had to mop the water up!!! This was not a little amount but a flood.. Which resulted with our towels cleaning the floor, my daughters clothes soaked and earphone broken. what is the most unprofessional part is the attitude of the owner. Who was informed by the receptionist by telephone that night and then by us via text (we used Google translate as we were told she does not speak English) she did not even have the curtacy to say sorry, no response to our message who the reception confirmed she had read. She literally ran away from my partner when she saw him coming. We had no apology, no help, no compensation... All our towels were used to clean the floor, daughters clothes soaked and earphones broken. On moving the bed we found

Stayed End of May,ideal location 10 minute walk to the front. I booked a twin/double room I messaged them before hand that could I get a double and replied with yes but when I turned up I didn't receive, to top it off the shower leaked right across the bathroom flooding it had to use there towels to stop it.i asked reception to see if can get fixed, saw workmen in there but after still flooded Hardly any food and only 5 alcoholic drinks for all inclusive. Some staff don't speak English and the bar man was never behind the bar mostly drinking himself with guests. Overall wouldn't stay here again and it's a new hotel

Lovely hotel, close to the bus station, good for couples longing for quiet in a noisy world. The food was good, accommodation decent, local drinks cold and plenty, staff pleasant and very helpful, special thanks for Alberto and Antonina (receptionist). We highly recommend this hotel, being good value for money. Dan & Gabi Recomandăm cu drag Maria Palace Hotel Sunny Beach, perfect pentru cupluri care caută un loc liniștit, fără divertisment până la ore târzii din noapte. Pentru prețul plătit, mâncarea este decentă (nu vă așteptați însă la fructe de mare și alte finețuri), băuturile locale la fel. Curat. Stațiile de autobuz pentru toate direcțiile se află la 200 m de hotel, foarte accesibile.

The hotel itself is nice, new and clean. Quite close to beach. Swimming pool was not heated. Staff struggle with speaking english. No entertainment for children. On first day when we asked for ice cream for kids we were told that they dont serve it anymore even through the card clearly stated that they do. Only after speaking to another staff member we were served the ice cream. The food served was below average. Quality of products was poor. Food for diner was mostly reheated lunch. One day we couldn’t find anything good for breakfast so we gave up and decided to just get cereal, but it turned out the milk was sour and we left hungry. Barman was drinking alcohol with guests to the point of being visibly drunk. Sometimes he would not serve drinks even through he was behind the bar, because it was 10minutes until he opens, but then he had no problem to stay open after the closing time when he himself was drunk. On many occasions he would interrupt guest talking just to tell his own stories or show his instagram account. Very unprofessional behaviour. Overall the hotel itself is nice but is let down by lack of competent staff, especially rude bartender and poor kitchen.