The Angel at Burford

My husband and I stayed at these premises for two nights. On the first night our bath plug got stuck and despite bringing it the attention of the staff we were offered no solution. Therefore, one of us had to have a second-hand cold bath. We later discovered there were empty rooms available but we were not offered a room move or the bath facilities of another room. The heating throughout the whole building then failed on the first evening which happened to be the coldest of the night the year so far. As you can imagine there is very little insulation in a 16th century building so we spent the night and morning absolutely frozen. We were not made aware of this by any member of staff and actually assumed the heating had been turned off at night. Had any checks been done on the pub before we were effectively unbeknown to us shut in on our own then perhaps, they would have noticed the issue themselves. There was an oil filled radiator in the room but this was not working. In fact, we propped the hairdryer on a table to try and warm the room. Thankfully the bath and heating issues were resolved for the Friday night. We were offered a £40 deduction off of a £140 night stay for the first night which we declined after which it was agreed we would just pay £25 breakfast for that first night. We obviously paid full price for the second night. At no point did one single Manager apologise throughout our whole stay. Even more alarming was the discovery on checking out the pub is unstaffed at night and that we had been the only ones in the building for the first night and just us and two other guests were the only ones in the building on the second night. We completely accept that maintenance issues arise but absolutely no customer care was offered to us at any point and no member of the Management team ever offered an apology or a free drink in the pub. At no point were we informed this would be the case and assumed that somebody was on site should there be a serious issue such as a fire. We were not even physically shown where any of the emergency the exits were. Incidentally the landline emergency number listed in the room information was also no longer in operation. We would not have stayed in a premises that was unstaffed at night had we known and when we explained this, we were informed by the tenant Gemma by email that it was our responsibility to check this out before staying at a premises. This is nothing that has ever crossed my mind before and I think that perhaps this information should actually appear on their website so customers can choose if they are happy with the arrangement.

Fantastic little hotel with comfortable rooms, great food, lovely staff and is right in the heart of Burford and therefore handy to explore The Cotswolds and surrounding areas. There is a cosy bar and dining area serving a select menu and all is very reasonably priced. Also a good selection of beers and wines. The breakfasts are really excellent, being beautifully cooked and presented with an excellent choice. This really is a great value hotel n

Beautiful building with a lovely atmosphere. Food was outstanding, probably among the best meals out I’ve ever had. The staff were attentive and service was extremely quick. I can’t find anything to fault it. Might even visit Burford again just to eat at the angel once more!

Really enjoyed our stay here. Beautiful old pub right in the center of Burford. Delicious food (had the pie) Breakfast especially good. Room comfy, lots of space and spotlessly clean. Friendly staff. We paid for dinner, bed & breakfast and presumed that meant we'd have deal/set menu as we were staying, but it just meant the extra you pay on the room cost is taken off the meal bill, so don't really get why there's a DB&B rate? Overall, highly recommended - hopefully we'll be back!

What an amazing weekend, this is 100% the best place to dine and stay in Burford. Having eaten at The Angel previously we knew the food would be good but it surpassed all our expectations with every single plate being exceptional. Our room was the perfect mix of old and new and the hospitality is second to none. We’ll be sad to leave tomorrow and have already booked our next stays

Had the best stay in The Angel. The staff were very welcoming and we got into our room at 2pm and got room 1. Other reviews say about the kitchen noise and smell but we didn’t experience that. The room is very quaint but comfortable and the bedding just smelled amazing! We had dinner in the bar, just make sure you book as it gets busy. This was so delicious, we had the fish and chips and lamb shoulder. The vibe was so nice and really enjoyed our time here. Parking is round the corner in the public car park and it wasn’t an issue and a good few spaces so wasn’t an issue. Breakfast was great, real local food and the service was fab! Would come back in a heartbeat!