Portofino Inn Burbank

Customer service was very good. Location a few minutes drive to main tourist attractions. Breakfast was great

Fair breakfast, very good service in reception and breakfast management

Pros: Nice water pressure, sparkling clean toilet, cold mini fridge (kept ice cream frozen and water bottles chilly from fridge), good tasting ice Cons: Weird clicking noise all night, trash not emptied, stained chaise, no bag for ice bucket, dirty soap tray Our room looked and smelled clean, but there was a pink stain on the chaise lounge, the soap tray had a brown circle of gunk on it, and there was still trash in one of the trash cans. I was not about to use an ice bucket with no bag in it, but at least the plastic cups were individually wrapped. The mini fridge was nice and cold, keeping our ice cream pints frozen and chilling out complimentary Kirkland water bottles in 20 mins. Even though I closed the shower curtain fully, and made sure the magnets were properly attached on the inside of the tub, there was a pool of water on the floor when I came out. The bed was decently comfortable and springy, but the bedspread was very thin and the "fitted sheet" was a flat sheet that was too small for the bed, not covering the bottom 2 inches on the top. The continental breakfast was full of somehow-dry danishes and chocolate filled crepes. Coffee was meh, cereal options were good, but I didn't see milk. I did see yogurt, but it didn't feel the least bit cold.

Overall the stay there was great. Very friendly staff, front desk rep was awesome, prime and safe location. Only a few drawback to not get a 5 stars was the towel were thin and small. As a average size female it didn't even wrap around my body. They also only give you 2 towel for a couple staying there. They need a new ironing board as there wasn't any padding, which if I had extra towels it would of been handy. Aside from that everything else was great.

Front desk personnel helpful and courteous at check-in, check out and when I had a last minute cancelation.

The sheets had some dark spots and the towels were too small for a shower and finally, once you enter the room it smells humidity, but turn on AC or open windows helps little bit.

Nightly rates was reasonable. Check in and check out was a breeze. Front desk agent was very welcoming and friendly.

Fantastic 2 night stay. Friendly and welcoming. Room was nice and clean. Bed was fairly comfortable but mattress was quite worn down on the one side. Air conditioner was very noisy. All in all we still slept quite well.

Scott is fantastic! Quickly handled my late reservation. Alfredo is very gracious. Had a wonderful conversation with him.