Colmar Tropicale

Colmar Tropicale Reviews

Colmar Tropicale

KM 48 Persimpangan Bertingkat, Karak Expy, Bukit Tinggi, Pahang, 28750, MalaysiaView Hotel Details
Colmar Tropicale
Colmar TropicaleColmar TropicaleColmar Tropicale
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Colmar Tropicale Guest Reviews

4.2/5
Very Good
677 review
Verified reviews
Location4.3
Amenities4.0
Service4.3
Cleanliness4.1
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All reviews(677)
Positive reviews(635)
Reviews with photos/video(363)
Delicious breakfast(63)
Large rooms(44)
Perfect for families(31)
Strange smell in room(16)
Offers pick-up/drop-offs(11)
Well designed(8)
Good Internet(6)
Negative reviews(42)
Guest User
Deluxe King Room
Stayed in Aug 2024
Family
2 review
3.0/5
Posted on Sep 2, 2024
Had to switch rooms. As the first one was not as per request. Took sometime to process the change. The room is okay. Looks old but well maintained. Breakfast variety is very limited. No milk. I’m surprised. Also a lot of flies. The workers smokes just outside the eating area. The smell goes into the hall. Already complained, but the workers said that’s the place allowed to smokes. Very saddening
Response from Property: Dear Valued Guest,I’m so sorry for your unpleasant experience. We will take note on this and improve better. Thank you for your concern and suggestion. We really appreciate it and we hope to see you again soon. Sincerely
Faridah
Family Room
Stayed in Aug 2024
Family
2 review
4.5/5
Great
Posted on Aug 12, 2024
Nice family trip, nice view and peaceful natural view out of busy hectic life, could add more things to do apart from japanese garden. rabbit farm, horse riding regards
6/11
Response from Property: Dear Faridah,Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Regards
Kah Hieng
Superior Twin Room
Stayed in Jul 2024
Solo travelers
3 review
3.5/5
Posted on Jul 16, 2024
Staying for a night for tbe experience is ok. Very little to do round about. Plus the food options are very limited. Pros: Spacious room overlooking the mountains and forest. Bed is soft and comfy. Breakfast, served at La Blason (Carmelia) is ok. There is noodle prepared on the spot, porridge, nasi lemak, 6 varieties of bread and a host of other items. Note: coffee is not machine prepared Swimming pool is not crowded but tne cracked tiles make it not presentable. Cons: Bathroom isn't too well scrubbed with stain and dirt, showing sign of age. There is no powerpoint nor side tables by the bedside, very inconvenient. There is no master switch for the lights by the bed side either. The power socket is beneath the table, very inconvenient. I have to leave the electric kettle on the floor while boiling as the cable is too short. Very limited TV channels. It is not a smart TV.
Response from Property: Dear Kah Hieng,Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your stay with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes to make things better and I hope we see you again soon.Regards
Guest User
Superior Twin Room
Stayed in Jul 2024
Family
6 review
3.7/5
Posted on Jul 9, 2024
My first time to that place. I didn't expect many people to visit that site and the special small cars are running all along the time blocking the way while we are walking. Anyway, the hotel staffs trying the best. One peculiar one is we had to make a deposit payment of 100 and wait for the return after checking out. I would suggest the hotel management return the deposit quickly with the evidence. Below is the receipt for the deposit payment and my old mom(92 years old) stayed at Colmar Tropicale. Thank you
Response from Property: Dear,Thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart. Thank you again for taking the time to share your experience with us. We're grateful for guests like you.Regards
Anonymous User
Deluxe King Room
Stayed in Jul 2024
Couples
8 review
4.0/5
Very Good
Posted on Jul 7, 2024
Hotel location is a bit far at private hill, somehow amenities are quite complete, few restaurants 7 Eleven, Starbucks all within hotel compound. Breakfast is OK with local and western served. A resort for relax and team building.
Response from Property: Dear,Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Regards
Guest User
Family Room
Stayed in Jun 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Jul 14, 2024
Location is nice. Room is very convinent to stay and clean. I'm really satisfied when I stay there.
Response from Property: Dear,Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Regards
Guest User
One Bedroom King Suite
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 3, 2024
The room is really nice and big. So much room for the children to run around. The ambience and view is nice. Food is good. Not many activities but enough sightseeing to do for a one night stay.
Response from Property: Dear,We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Regards
Kevin
Two Bedroom Suite
Stayed in May 2024
Family
1 review
3.5/5
Posted on Jun 3, 2024
Idyllic environment surrounded by nature in a very French setting. Amenities showing signs of aging but that's not unexpected. E.g. Some tiles of the pool are dislodged and need fixing otherwise the sharp edges may cut. The staff are helpful and the maintenance crew do try to get things fixed. Other supporting activities such as paintball, zipline, canopy walk, Japanese village are almost all available to a certain extent.
Response from Property: Dear Kevin,Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We also put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Regards
Anonymous User
Family Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 30, 2024
1. Getting problem during check-in but the manager gave us extra hour for checkout 2. Had to change the room due to toilet problem. Wow, we got a new room with more smiley 😁😁
Response from Property: Dear,Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.Regards
Adham
One Bedroom King Suite
Stayed in Jun 2024
Couples
1 review
3.7/5
Posted on Jun 25, 2024
Have a good stay there. The aircond was leakage maybe no maintenance
Response from Property: Dear Adham,Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your stay with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes to make things better and I hope we see you again soon.Regards
hilsonlim
Deluxe King Room
Stayed in Apr 2024
Couples
10 review
3.5/5
Posted on Apr 25, 2024
Building a bit old, is time to renovation. Lift not working well.. Price ok, big room, good breakfast, quite a chill place to spend a night if got more Need entertainment and restaurants.
Response from Property: Dear Hilsonlim,Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Regards,Diyana | Ops Exec
Guest User
Family Room
Stayed in Apr 2024
Family
10 review
4.2/5
Very Good
Posted on Apr 21, 2024
Nice hotel, good service, cleanless but family room better combined the bed, must got single bed at the second room, overall good.
Response from Property: Dear,Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Regards,Diyana | Ops Exec
Aini Akmalia
Family Room
Stayed in Apr 2024
Family
8 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Pros: - great destination if you love privacy and dislike crowd - nice atmosphere, attention to detail to realise the French-themed resort - decent breakfast but most importantly tasty - it's an old hotel however cleanliness at satisfactory level - strong wifi - responsive and friendly staffs Cons: - bad tv signal, some channels are okay but got weird sound on the other hand - heater is not working at one of bathroom - limited choice of eateries around (to sort out your dinner/lunch) - bugs will appear at night out of nowhere
Response from Property: Dear Aini Akmalia,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the facilities. We certainly look forward to welcoming you back to our hotel in the future for a much better experience.Regards,Diyana | Ops Exec
Guest User
Deluxe King Room
Stayed in Jun 2024
Couples
2 review
3.7/5
Posted on Jun 9, 2024
Front office staff professional and accommodative. Courteous .
Response from Property: Dear,Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.Regards
KamOn Low
Family Room
Stayed in Jun 2024
Family
2 review
3.0/5
Posted on Jun 27, 2024
So quiet during the weekday, can’t enjoy much here.
Response from Property: Dear,Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Regards