Guest User
May 31, 2024
We booked a deluxe room with a balcony for 2 adults and 1 child in the west wing. Today we were given a room WITHOUT a balcony, without even being informed of this at check-in. When we asked, we received neither a plausible explanation nor an apology. The hotel employee also refused to put us in the room category we had booked and paid for. In the room we were given, it is over 30 degrees, the air conditioning does not work, and there is no mosquito net. The employee at reception initially said that someone would come to fix the air conditioning. After no one came, the same employee informed us that hotels do not have air conditioning in the spring. Again, no apology. According to the booking confirmation, we were of course given an air-conditioned room.
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