Mavina Hotel & Apartments

Stayed in apartments in d block absolutely horrific black mould in the bathroom and stench of stagnant water ceiling fans were unsafe to use rooms weren’t cleaned and had to ask for bed sheets after 4 full days of 36+ degrees, bugs run rampant in the apartments shoddy sockets pool area is dangerous no amenity for refreshments at pool as advertised the only good thing I can complement on is the staff it’s a shame the company owning this location have let it fall apart.

Told to wait 3 hours as room wasn't ready, returned at booking in time of 14.00, received key, went up in the smallest lift ever, got to our room just to find it hadn't been cleaned, took a bag of rubbish downstairs to make a point, then told we'd get another room, just to find that one wasn't ready either, sat downstairs while they cleaned our original room, asked if we could have a different one just to be told they had no others better lol. Mattresses were well past their sell by dates, no comfort at all, bottom of kitchen units looked terrible as the units were old, wardrobe door damaged and 4 coat hangers in there. Ended up leaving as with my back there was no way I could sleep on that bed, come on holiday to relax and get better before I go back to work in new year, not to get worse, might as well of stayed at home. Booked into Santana Hotel one minutes walk away, wow the difference was incredible.

Firstly there is no proper air conditioning. You get given one portable air con unit which you can only feel if you stand about a centimeter in front of it. There are ceiling fans but half of them didn't work. Half the sockets in the apartment didn't work. Walls were stained and filthy. Desperately in need of a makeover. No pool bar. Pool was closed for the most part of a whole day at one point. Everything just felt dirty. Rooms were far too hot and it was a real chore trying to sleep. Good location though and some staff were helpful, others not so much.

Where has Julie gone . Was expected to wait for my key while new customer was booked in then wait again while said customer went to cashpoint .cheap and cheerful you get what you pay for. Been going 20yrs always made welcome going back in September .thanks Chris and staff