Hampton Inn & Suites Buffalo

Our air conditioner did not work. Rooms were clean. Breakfast was ok.

The manager on duty had a poor attitude. The TV worked on some channels but not all. No repairman. Telephone did NOT work. My husband got sick in the middle of the night and had a very high fever and I almost had to call 911 and it would not have been possible on my cell phone because I am out of my area.. Her response was “it doesnt work and I don’t know what is wrong with it”. My husband asked if she could possible get one from another room. She replied rudely “I'm full and i cant just pull one out of another room”. The room was hot at night and no adjustment to the thermostat changed it. I was miserable and only slept one hour after tossing and turning trying to get cool. At almost $200 night this is absolutely unacceptabble.

The staff was excellent, Michelle at the front desk was very helpful thru out our stay. She went over and above! Debbie at the dining area was very helpful and was exceptionally nice. Over all great trip, the only thing I didn't like was the mattress on the bed, it was very soft.

Very nice place to stay, clean and lot of space in the room. Very nice staff also and great breakfast.

The staff here was very friendly. The lady that checked us in and the lady at breakfast treated us like family. I will definitely stay here again. Plus they have Texas shaped waffles.

No sheets and pullows for pullout bed.

Clean, comfortable, very quiet, upscale property. Would highly recommend

Clean place Employee was friendly, nice, and helpful would recommend this hotel

Can’t find anything to complain about. Greeted by very friendly and welcoming front desk clerk, very clean and comfortable beds and room, very good breakfast. I’m certain the check out will go just as well. We’ll be coming back