Guest User
December 31, 2023
- Cleanliness: very dirty in general (except the room), pools with cloudy water, mold and strange smell. You can tell they don't put chlorine in it. Stained towels and pillowcases (the room cover had lipstick on it). Very poorly maintained, being in the lounge chairs there is the smell of cigarettes that people put out on the grass and were not picked up, also grass. We were there for 2 days and they never cleaned the pool area or lounge chairs (and it hadn't been cleaned for a while). - Games: They offer ping pong, pool, foosball and soccer/tennis courts. Everything broken and in poor condition (nets, surfaces, pallets, EVERYTHING) - Restaurant: as seen in the photos, very neglected and mainly DIRTY. It's not safe to eat there (and we didn't do it because we brought food). A lot of dust, a lot of smell of football club type food. Not to mention the prices, more expensive than a high-end restaurant in CABA for horrible products. We saw how the employees were preparing coffee THE NIGHT BEFORE, and putting hot water in thermoses from A BUCKET (or toilet). Therefore the breakfast was inedible (not even the croissant was good), the scrambled eggs are served from a taper and frozen. In the afternoon there were people ordering food for the night and the staff asked them exactly what they would want to eat in 5 hours to "know" because there were a lot of people, when the reason is because everything is frozen or reheated (there was almost no one eating ) - Staff: very bad attention, caraculicos, poorly managed. They don't let you eat things in the hotel facilities that aren't bought there and they force you to go to the room to do so. I would not return to this or any HJ, from the reviews I saw they are all the same. I can highlight that at reception they were cordial unlike the people in the restaurant, and that they give ice free of charge.
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