Guest User
March 16, 2023
Terrible service! We arrived at 5am after traveling, we had made the reservation the day before and we asked if we could delay the check out to be able to rest more, when we made the reservation they told us yes paying an extra, but once we were there, they told us it was impossible, that we had to leave the room at 11am and that the man at the reception was not responsible for what they told us on the phone when we made the reservation. When we arrived, they had canceled our reservation because they "thought" we were not going to arrive, so they had to make it again. Another detail, there was a demonstration on 9 de Julio Avenue, people camping, they never told us about this event. When we were entering, a man approached us to ask for money, he put his foot on the door so we couldn't close it and pressured us to give him money, the man at the reception did nothing, he didn't say anything, he didn't move. The receptionist's attention was bad, 0 disposition. The rooms were hot, we had to call to have the air conditioning turned on. I don't recommend it!
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