Casa Lucia Member of Melia Collection

I stayed at Hotel Casa Lucia at the very end of a recent trip to Argentina. It was so nice to stay at such a thoughtful and welcoming place after a week of hiking in Patagonia and long city walks in Buenos Aires. The staff are so helpful and had useful recommendations about available amenities and activities in the area. I would definitely stay again.

The room was very clean and comfortable. I would come back to this hotel.

While the hotel lobby is beautiful, and the room generally sufficient, the shower was so small a single person could barely stand inside. Moreover, although of course I understand the volatility of the Argentine peso, we were promised one rate in dollars and then charged another (again in dollars), with no disclaimer or explanation. After a week of in person conversations, emails, and texts - both to the hotel in BA and the corporate entity - they refused to acknowledge the miscommunication. Other incidences of our stay were similarly fraught and inconvenient: for example, they booked my friend a blow dry at a nearby salon, quoted one price and then she was charged one 3x the amount; and another day I ate a tea sandwich seemingly set out for guest happy hour, and then was chased down and charged. While one very kind hotel employee offered us each 30 min massages as a make good, the issue is that we had money to spend and were willing to do so, especially choosing and paying for this Luxe hotel in a down business environment ... yet we were treated poorly and with mistrust. Buyer beware.

Do not stay here. We mistakenly had two reservations, one through travel agency and another through Hilton (before they were affiliated with Melia) and they took my money twice without telling me we had two rooms booked. If they told us we had 2 reservations and had to pay twice, we would have used 2 rooms (the rooms are quite quite small) 2 bathrooms 2 sets of breakfasts, etc. They got away with me paying for 2 rooms but they did not give service for 2 rooms. Very sneaky and intentionally not customer friendly.

I would say the staff is very poorly trained and rude, with the exception of Kevin, the reservation manager. He is exempt from the criticism I give. The hotel is old and tired. Our first stay gave us a superior room which was terrible. The carpet was dirty and the rest not much better. Our return we had a Jr. Suite. It was on a higher floor, but not much different except for the size. The shower is impossible. I could barely turn around. If I had dropped something, I couldn't have retrieved it. The food in the restaurant is appalling. The bacon is greasy and raw. There is no one to attend to cooking anything. The fruit was not edible, except for that that wasn't peeled. There are pastries mainly and sweets. The bread was tired and heavy. It was impossible to get service, let alone coffee or tea. There was only one woman that would acknowledge us. The spa isn't efficient. We both felt the masseuses weren't trained properly. Mine used her fingers and when I took a shower, noticed bruises along my arms and legs from her fingers. My husband felt the same. It wasn't comfortable either and very expensive, which shocked me. I was very ill, and Kevin did extend a late check out until 3:00. That was when we paid for the Jr. Suite. We had to wait until 6:30 in the lobby. It was awkward. It is also on a one-way street. We had dinner reservations and hired an Uber. There were two HUGE tour buses blocking the road. They shouldn't have been there as there isn't room. We waited for over 1/2 hour and finally got out and hired a cab.

We stayed here for 5 nights and received an upgrade to a Junior Suite which was lovely. The room was large and very well appointed. The hotel is located in a very quiet street in an upmarket area. Lots of cafes and restaurants within an easy walk. We had breakfast at the hotel every day - an excellent buffet + a small menu cooked to order. Staff mostly very friendly. We had dinner here as well - steak, of course - very nice. A small matter - because we were checking out early the next morning - around 7am - the day before we asked if it would be possible to have a simple packup breakfast - "no". As we were waiting for our transfer to the airport, the breakfast buffet was almost set up yet we were chastised for taking a few items to eat while we waited.