Guest User
June 3, 2023
This was my favorite hotel and absolute choice for Budapest. I noticed a big change in the attitude of staff.
During my stay for 4 nights, I rarely had any greetings in this hotel, except a young bar man with glasses and some reception staff.
I am surprised by the lack of professionalism and the politeness of an employee at reception: never received a greeting even when she walks towards me, never smiles, never excuses for making me wait 1 hour without giving any news to the iron request.
Please note: there are only stairs to access the hotel through the main door. If you have bulky or heavy suitcases, it will be complicated. For people with reduced mobility, it will be almost impossible to climb these stairs to enter the hotel.
The real asset of this hotel is its location.
I will try others for my next stay in Budapest.
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