Bucharest Comfort Suites Hotel

My family and I had a great time at Buchurest Comfort Suites. We were 6 adults and three kids and the staff took great care of us, and they did accommodate all our requests. Many thanks to Nikoleta and the other blond lady at reception. Great customer service!!

Missing bulbs in the bedside lamps: On the first day, I also informed the reception that the bulbs in the bedside lamps were missing. The receptionist seemed shocked and assured me that the issue would be resolved immediately. However, the bulbs were never brought during the entire stay. I also took photos and videos of this issue. Shower problems: The shower drain barely worked. This meant that every shower led to a flooded bathroom, and potentially the hotel room. I was instructed to place many towels on the floor and was even given a mop to deal with the water. Since the water took a while to heat up, I had to take cold and very quick showers to avoid flooding the room. The bathroom door falling off: One of the most serious issues was that the bathroom door fell off, creating a dangerous and extremely embarrassing situation. Due to this incident, I had to deal with an open bathroom in my room, which significantly impacted my comfort and privacy. I must emphasize that the door simply fell when I opened it to go to the bathroom, and I had to jump out of the way. Lack of timely solutions: Despite the numerous issues, I was only offered to move to another room on the morning of my last day, which shows a complete lack of interest in promptly resolving the situation. Breakfast quality: I was deeply disappointed with the breakfast offered, which consisted of fried eggs and sausages every day, with no variation or additional options. This added to my overall frustration. Staff behavior: The most disturbing part was the behavior of the receptionist, Florin, on the morning of my departure (and the day before). He insinuated that the problem with the bathroom door was caused by me, suggesting that I had intentionally pulled on the door to break it. I consider this remark to be a serious insult, especially considering the door nearly hit me. Moreover, he did not even apologise for his insinuations. His comment, which I quote: "I heard from maintenance that the door didn't just fall on its own," was the final straw. Until that morning, I had tried to stay optimistic and refrain from escalating the issue. However, this insinuation, in the context of the door almost hitting me, crossed any limit. The manger Lavinia had then reiterated in writing that I must have pulled the door off intentionally - completely disregarding my safety and my comments about my own safety. Emails can be sent to owner and higher management on request The phone in the room did not work: On the first day, I noticed that the phone in the room was not working. I immediately reported this to the reception, but despite the promises made, the issue was not resolved during my entire stay. I also made a video recording to document this technical problem.