LH Hotel by Wmm Hotels

I would not recommend this hotel, Upon arrival we were sent a door code to open our door all doors are key coded. We were late to arrive and our door code would not work we tried for 45 minutes nothing the emergency number is only open until 10pm and there is no staff what so ever at the hotel! We nearly had to sleep in the car until we saw a lady who showed us a box full of keys. These keys are master keys which open every single door in the hotel which is a huge security risk night one the box was able to open just by pulling the key pad back no code needed maybe because it was late at night! We managed to get into our room night two the master key would not work so had to get another guest to use there key to open our door. Night three the key would not work again so called the emergency number provided the lady didn’t speak any English and screamed at me down the phone then hung up on me. Then called the number back very rude lady on the phone trying to claim the door codes aren’t working due to it being cold if that’s the case key pads should be removed, No apology what so ever for the inconvenience caused she gave us another code to get another key out of the box again wouldnt work another guest had to help us they also had issues getting into there room. The three nights we were at this hotel we encountered 10 guests who’s doors wouldn’t work and was told to use the master keys to open the doors The same keys that can open any door at the hotel very unsafe and rude staff would definitely not stay here again! With a hotel with this many issues with entering the room needs a reception with a staff member to assist guests not having to call a call centre every time just to get access to your hotel room! We would of moved hotel but everything in area sold out for our dates