Tru by Hilton Bryan College Station

Unique, hardly was actually worse than any motel 6 I've ever been in. The AC was so loud when the compressor came on that it awoke me and my wife each time. Tried to complain to the front desk about the AC only to have no one answer the phone and no one at the front desk @ 1am! The general state of the hotel was filthy! Not just dirty but filthy! The first tip off should have been the front doors, so dirty you could not see through them. I thought it was due to remodeling but boy was I wrong. The ******* reviews were way off, the pictures on ******* were from when it was NEW, it's far from new.

Overflowing outside garbage cans, dirty, unkept hallways and food and spilled coffee in dining area.. My room was nevered serviced in the 4 days i was there. Unprofessional staff or lack of staff.

Bed Bugs, smokey smells, elevator buttons?? Smokey smells in non-smoking room. Elevator button has to be pushed multiple times to finally engage or you will wait forever. One ice machine for all the customers. Breakfast is horrible unless you only eat pancakes and cereal. Front desk girls were amazing and tried to help with all the hotel problems. BED BUGS, my kid was ate up with bed bugs and I reported the issue to the staff. They moved us for the last night but I was not contacted by email or called by GM to discuss refund or compensation for all the trauma. Sanitization of all our clothes(5 kids and 2 adults), fear of staying in hotels in the future, inability to sleep because you think that bugs are on your body.

We booked here for NSC at Texas A and M. The property looks rather new however it just looked and felt dirty. The floors in the room did not appear to be mopped but the linens and bathrooms appeared clean. The property was quiet. Common areas and elevators were also dirty. The property staff were indifferent.

We were only here for a brief 12 hour stay. Air was thick and musty on 4th floor; once in our room, it was cooler but “damp”. Floors were wet (seeping), mold alongside door frame, and a paper sack that we brought with us was damp when we threw it away (within 30 minutes). Not sure was is going on climate wise in this room but not a comfortable experience.

Front staff was lovely and very helpful. I also appreciated that the lobby had games if you wanted to do something outside of your room, but not leave the hotel. It was also a clever idea to have QR codes you could scan for different things to do around town. That said the maintenance of the hotel was not good. The shower rod was coming off the wall, for being an accessible room the shower was unsafe because of how it easy it was to slip in it, one of our towels was soaking wet when we got to the room, the room was not properly swept/vacuumed, the lobby had areas that were clearly leaking and no signage was put up to make you aware of those issues, and the breakfast wasn't kept up on very well. Is it the worst hotel I've stayed at? No, but it needs work.