Holiday Inn Express & Suites Brookings

Terrible hotel. 140 dollars a night and pool was closed and construction on our floor so during day contractors working. Front desk was awful. Threatened to kick us out because my daughter brought her hockey sticks into the room. Front desk lady refused to listen while I explained these are for On ice use only. When I asked to speak to the manager she refused and referred me to an email address. Talk about brutal customer service. 2 weeks later and still haven’t heard anything from “management”. Find somewhere else to stay!!!

This hotel has nice sized rooms and decent beds, and a good clean lobby. But the smell of mold in the room is so heavy it will gag you all nite long. Go into the bathroom and look at the ceiling, you can see how they have tried to paint over the black mold. But that has not covered the horrible odor of mold and mildew. In the bedroom area, the ceiling was also poorly painted to cover something up. For the exorbitant prices this hotel charges, they need to gut and clean up the mold before I will give them anymore of my money. I travel 4-5 times a month, am a platinum HIG rewards member and this Brookings HIE is among my top 3 worst hotels of all time. GROSS! I am physically ill from staying in this room.

Our team stayed here for the state varsity hockey tournament. The staff and accommodations couldn't have been better. The rooms were comfortable, breakfast was hot and delicious and staff was exceptional. The team was able to utlize the meeting room right off the breakfast area and it worked so well for team and family get togethers pre and post games! I will remember this experience fondly and am happy the Holiday Inn Express played a role.

We arrived at 3 when the check in was supposed to be and had to wait almost 2 hours for them to clean rooms before we could even get in. The hot tub was broken, they closed the slide before the hours stated they closed so my kids were unable to play. The lady at the front desk was very dismissive and rude.

Attending a meeting in Brookings and chose this hotel. It is located conveniently just off the interstate. The hotel lobby was clean and the front desk staff member was very friendly and helpful. The room was quiet , clean, and comfortable. The jacuzzi made for the perfect end for the day. I will stay here again. Travel safe...

I have visited a lot of hotels this month and I tend to switch up between Hampton Inn and Holiday Inn Express. I have stayed at both in Brookings, SD. I can honestly say they should close them both and redo them. Holiday Inn Express is cleaner than the Hampton Inn but they need to fix the ceiling and do some updating. The room I am staying in is a suite and the ceiling is water damaged. It is probably from winter but I can honestly say that if I owned this hotel I would not want my guests to see this. I know it is all about the Benjamin's but the hotel does not show well in the rooms. Lobby and dining area is great but I don't lay in a bed there. When I lay down I don't like seeing cracks in the walls.