Residence Inn Atlanta Buckhead/Lenox Park

Hotel was clean and staff was great

The facility was under renovation, didn't find out about breakfast not being served until about 2 days before the stay. Entire Hotel is in need of renovation not just the lobby.

I would have given no stars if that were an option! We don't usually write reviews after a hotel stay, but I have to this time. Our stay at Residence Inn Atlanta Buckhead was a horrible experience. we received a last-minute email on our arrival informing us that they wouldn't provide breakfast, which was included in our reservation, due to first-floor construction. I find it hard to believe they had no prior planning for such a major construction and only notified their customers one day before their arrival, leaving no room for them to rearrange their plans. When I asked the front desk staff about the breakfast upon arrival, he looked into my eyes without shame and said, 'We have sent you an email already.' I can't believe that someone can run a business like this. I believe they intentionally sent the email late to prevent their customers from making alternative arrangements. The HVAC fan in our room made a huge noise all night long and didn't stop even for a second, even when we set the thermostat to off. We could hardly fall asleep all night, which ruined our itinerary for the next day. the hotel is worn and old, and the elevator is not safe. The control panel has some broken covers, and the elevator sinks every time you enter or exit. Lastly, the staff was rude and unwelcoming when we checked in. I can't believe this hotel is associated with the Marriott standard. Overall, you can tell there is no honesty, and this was the worst experience we have had with hotels.

I throughly enjoyed my stay with this hotel. Everything was in place and my room was clean, it smelled clean and was comfortable. I will be staying again.

It was AMAZING!! The room was spectacular. Spacious, clean, comfortable. The only "issue" was there was a deposit despite it says there isn't one. Also no breakfast. I can assume this was due to construction

They were doing construction/renovations at this location. Maintenance men were walking around during the night for “renovations”. Only 2 elevators for the entire property, no caddies available and they charge $18 for parking only for people to ride through and park without paying. I don’t know it was just extremely uncomfortable and not worth the money they were charging.

No breakfast due to renovation, dark hallways, only restocks/cleans rooms after 2 days and paid for parking in an old parking garage that had lots of columns and was dimly lit and hard to maneuver. Double beds which were hard

The hotel was under construction and I was not made aware of this until I checked in. My view was a giant mud hole. I was not offered to get my room cleaned or even fresh towels. Upon check in, I was told there is an $18 per night parking fee that I was never made aware of previously. After check out, I realized that I was also charged tax on the hotel parking rate what a slap and a rip-off!