Residence Inn Atlanta Buckhead/Lenox Park

Hotel was clean and staff was great

I booked the room included break fast; but not served. No Wi-Fi service at room. Not even deli shop close by to get some basic stuff. I totally disappointed.

This property is good in all categories. Biggest problem is it is under renovation and does not serve breakfast. Nothing else close by. They did comp my parking although I wasn’t aware they do charge for it.

Staff is great! Very kind. Property under construction…no breakfast provided. Daily parking fee is a bit steep. Quiet! Clean!

was told upon arrival there was no breakfast provided due to construction. was told the stairwells were closed due to construction (safety issue?!) upon check in, found out there’s another $20/day parking fee. needs some work/remodel/updates. tv service ******, connection was horrible and cut out every other word. quiet location. Great kitchen suites.

The facility was under renovation, didn't find out about breakfast not being served until about 2 days before the stay. Entire Hotel is in need of renovation not just the lobby.

I would have given no stars if that were an option! We don't usually write reviews after a hotel stay, but I have to this time. Our stay at Residence Inn Atlanta Buckhead was a horrible experience. we received a last-minute email on our arrival informing us that they wouldn't provide breakfast, which was included in our reservation, due to first-floor construction. I find it hard to believe they had no prior planning for such a major construction and only notified their customers one day before their arrival, leaving no room for them to rearrange their plans. When I asked the front desk staff about the breakfast upon arrival, he looked into my eyes without shame and said, 'We have sent you an email already.' I can't believe that someone can run a business like this. I believe they intentionally sent the email late to prevent their customers from making alternative arrangements. The HVAC fan in our room made a huge noise all night long and didn't stop even for a second, even when we set the thermostat to off. We could hardly fall asleep all night, which ruined our itinerary for the next day. the hotel is worn and old, and the elevator is not safe. The control panel has some broken covers, and the elevator sinks every time you enter or exit. Lastly, the staff was rude and unwelcoming when we checked in. I can't believe this hotel is associated with the Marriott standard. Overall, you can tell there is no honesty, and this was the worst experience we have had with hotels.

I throughly enjoyed my stay with this hotel. Everything was in place and my room was clean, it smelled clean and was comfortable. I will be staying again.